GOODWILL INDUSTRIES OF SOUTH MISSISSIPPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE AGAINST ANY PERSON BECAUSE OF AGE AS DEFINED BY LAW, ANCESTRY, COLOR, DISABILITY OR HANDICAP, NATIONAL ORIGIN, RACE, RELIGIOUS/SPIRITUAL CREED, SEX, GENETICS, SEXUAL ORIENTATION OR VETERAN STATUS.

MISSION CONTRIBUTION:

The Employee Engagement Specialist is responsible for providing individuals and families comprehensive, "single point of contact" case management as part of a seamless service delivery design, including personal and career counseling, life and work coaching, linkage to and advocacy with organizational and community resources.

FUNCTION:

Ensures that individuals and families receive those services from Goodwill, strategic partners, and other community resources consistent with the mission, identified outcomes, the employee’s plan, and which move the employee toward self-sufficiency.

SPECIFIC DUTIES:

Provides a full array of case management services with an outcome focus on career development and preparation, employment, job retention, career advancement, and strengthening family relationships and functioning.

Conducts one-on-one and/or group orientation, ensuring that the employee/customer is knowledgeable regarding the nature and scope of programs and services offered and that questions and concerns are answered.

Conducts personal needs assessment to determine the customers' strengths, barriers to self-sufficiency, and goals in all life and work areas.

Develops an action plan with individuals and/or families based upon customer input and which is customer-driven that identifies goals, barriers, solutions, resources, action steps, individuals responsible, and target dates of achieving individual and/or self-sufficiency.

Ensures that customers are linked with the resources and supports necessary to address and resolve barriers to self-sufficiency internally, with community agencies, strategic partners, and community resources within the capacity of resource broker.

Advocates for timely, appropriate, and effective delivery of resources and supports necessary to address and resolve barriers to self-sufficiency internally, with community agencies, strategic partners, and community resources.

Identifies gaps in resources, services, and supports necessary to assist customers in achieving self-sufficiency.

Maintains regular and ongoing contact with the customer, internal service providers, community agencies, and strategic partners for which the customer is receiving services to ensure "single point of contact" case management and seamless service delivery.

Coordinates and schedules plan reviews with the employee, family, significant others, community agencies, and strategic partners as needed to address and resolve issues pertaining to achieving self-sufficiency.

Provides and/or refers employees/customers for career and life circumstance counseling and interpersonal guidance.

Maintains documentation of all case management activities via timely, thorough, and accurate case notes and data entry into the electronic case management system.

Attends team meetings, in-service training, seminars, and regular and ad hoc team meetings as assigned.

Assists Training Team in providing training to Goodwill Team Members.

Other duties as assigned.

Training & Experience:

• Proficient in the basic career and personal facilitating process while possessing strong interpersonal skills.
• Comprehends and can utilize both formal and informal career development assessments with emphasis on relating appropriate career development assessments to employees/customers served.
• Knowledge of the characteristics, needs, and cultural diversity associated with customers served within the service delivery area.
• Knowledge of community resources, including faith, social, fraternal, educational, business, and governmental entities within the assigned service delivery area.
• Ability to communicate effectively person to person and in groups.
• Ability to work independently and as a member of a team.
• Ability to problem-solve and make decisions independently as needed.
• Ability to seek out and acquire internal and external resources (i.e., people, material and support) as needed.
• Knowledge of and skill in career and personal counseling, conflict resolution, and problem-solving strategies, techniques, and best practices.
• Knowledge and skill in computer applications, including electronic mail, word processing, spreadsheets, databases, and other applications as needed.

Qualifications

• Bachelor's Degree in Social Work or three years of related experience, preferably within a community-based setting of a community organization, community resource coordination, career and personal counseling.
• Five years of exceptional customer service experience and possess excellent organizational skills.
• High School diploma.
• Strong skills in computer operations with various software and/or programs.
• Valid driver's license, proof of insurance, and safe driving record.
• Available and willing to work flexible days and hours, including evenings and weekends, as needed.

Job Type: Full-time

Pay: From $36,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Only U.S. citizens or aliens who have a legal right to work in the U.S. are eligible for Employment. Can you, upon employment, submit documentation verifying your legal right to work in the U.S. and your identity?
• Are you over 18 years of age?
• Do you have reliable transportation?
• Are you currently employed?
• When are you available to start work?
• Have you ever been employed at Goodwill Before? If yes, please list approximate date and for which locations.
• Have you ever been dismissed or forced to resign from any employment? If yes, please briefly describe.
• Are there any type of jobs that you will not accept? If yes, please explain.
• For our positions, we require that you have open availability with your schedules. Are there any hours, shifts or days you will not work? If yes, please explain.
• Have you ever plead "guilty" or "no contest" to, or been convicted of a crime or misdemeanor or do you have any pending charges? If yes, please list dates and explain below. Please note that this will not disqualify you from employment unless the information in this application does not match the background screening results.
• Goodwill offers job opportunities for people with disabilities through SourceAmerica™. Are you able to provide documentation for any kind of disability? Yes or No will still qualify you for a job.
• According to Goodwill/Goodworks policy family members cannot work in the same locations (Store, Contract, or Office) together. Have you or a family member ever worked or are currently working at Goodwill/Goodworks?

Work Location: In person