The Workforce Connection Center Specialist is responsible for customer service to Center job seekers and employers. Conducts initial intake/orientation with job seekers, and assists with career portal navigation, registration, on-line employment applications and the development of job leads. Provides one-on-one and group instruction, evaluation, job search assistance, courtesy phone calls, employer onsite recruitment support and actively participates in community outreach activities and provides coverage across centers.
RESPONSIBILITY LEVEL:
Implements strategies to achieve the goals for the organization and . Sustains policies, procedures and programs. Typically works on projects and tasks that span 3 - 12 months.
PRINCIPAL DUTIES:
1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
3. Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.
4. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.
5. Communicate to customers, volunteers, coworkers, and supervisors in a professional manner. Greet clients and be mindful of all clients by actively seeking where you may be of assistance, referring items that require further information to supervisors.
6. Recruit clients to the Center and assist in community outreach and resource sharing. Draw on a variety of resources to achieve results.
7. Facilitate group and one-on-one instruction using the Goodwill's agency-wide curriculum and other computer, resume and interviewing curriculum and tools. Assist in the development of curriculum and or resources that respond to the specific needs of clients or employers seeking WCC services.
8. Instruct clients in steps and procedures to access computer terminals, and to use various software applications, including the Internet.
9. Instruct clients on signing up/signing in to the Bullhorn System and make appropriate entries into the system.
10. Review individual progress with client and schedule one-on-one coaching as needed. Conduct mock-interviews in preparation for hiring events as needed.
11. Assist in recruiting and maintaining successful relationships with local employers in order to achieve on-site recruitment goals and objectives.
12. Protect confidentiality of all clients in program
13. Maintain a safe and orderly work environment.
14. Responsible for completing other duties/responsibilities as assigned.
REQUIREMENTS:
1. Two years of college education or experience equivalency, and a minimum of 1 year experience.
2. Valid driver's license and proof of insurance required. Must have reliable transportation.
3. Experience preferred in a related field such as human resources, business management, training or counseling.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.
PHYSICAL/SENSORY DEMANDS:
Occasionally lifts and/or moves up to 20 pounds. Moves about to accomplish tasks. Repetitive use of hands for computer use. Stand for long periods of time, vision required for assessing work sites and for travel required.
(SEW) (JOWC)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)