15 Customer Service Manager Jobs in Lemoyne, PA
Goodwill Keystone Area is Hiring a Customer Service Manager Near Lemoyne, PA
Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference. The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising.
Job Duties And Responsibilities
- Maximizes sales performance through proper rotation, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.
- Hires, orients, trains, develops, coaches, disciplines, evaluates performance, and terminates staff assigned. Review job description annually, and updates as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill.
- Ensures that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors, and other employees.
- Ensures training and merchandising guidelines are followed.
- Oversees the new goods inventory within the store. Maintains the merchandising, categorizing, and replenishing of the new goods daily.
- Interfaces with the POS (Point of Sale) system and provides feedback to the IT team as necessary and assists in the roll out of updates and modifications. Ensures that all paperwork is completed accurately and in a timely manner.
- Provides backup to the Production Manager as necessary.
- Completes any other assignments designated by the management team.
- Collect and deposits all monetary donation from all coin boxes.
- Serves as a role model and promotes a supportive culture. Ensures quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members.
- Promotes a safety culture by being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards. Ensure that store and surround premises are kept clean. Report issues or concerns to the Safety Department.
- Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures. Ensures compliance with all asset protection policies and procedures as well as cash handling practices and enforcement of cash register procedures. Report issues or concerns to Loss Prevention.
- Ensure all policies, manuals and handbooks are followed.
- Communicates progress, problems, and concerns to the Store Manager.
- High school diploma/GED completion required.
- One (1) year of retail production supervisory experience required.
- One (1) year goal setting and tracking experience required.
- (For internal applicants, one (1) year supervisory experience may be waived if the internal applicant successfully completed ninety (90) days as a Customer Service Coordinator or Production Coordinator and completed the following modules: Leadership Development, Financial Literacy, Production/Process Analysis, and Employee Relations.)
- Must be able to continuously perform repetitive work, at a set pace.
- Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.
- Must possess strong interpersonal skills with excellent communication skills.
- Must possess a valid driver’s license with reliable transportation to attend meetings, trainings and other store related business within the GKA territory.
- Willing to transfer to other store locations within GKA system according to company needs.
- Bilingual a plus.
- Exhibits a high level of integrity and business ethics.
- Exhibits a high level of adaptability and flexibility.
- Duties will be conducted at the retail store, warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity.
- Able to lift, carry, push, and pull a minimum of 50 pounds occasionally and 30 pounds frequently.
- Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.
- Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance.
Job Summary
Full Time
Ancillary Healthcare
$87k-112k (estimate)
06/27/2024
07/24/2024
yourgoodwill.org
LANCASTER, PA
1,000 - 3,000
1948
NGO/NPO/NFP/Organization/Association
RON KRATOFAL
$10M - $50M
Ancillary Healthcare
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About Goodwill Keystone Area
Goodwill Keystone Area providesretail thrift stores, job training and business consulting services.
The job skills required for Customer Service Manager include Customer Service, Microsoft Office, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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