Job Description

Job Description

Job Title : Collections Representative

Reports to : - General Manager Department : Recovery Department

Section Manager

Location : Newark, Delaware

Schedule : 3 day shifts 8am to 5pm / 2-night shifts 12pm to 9pm / 1 to 2 Saturday a month 8am to 12pm

Rate of Pay : $15 an hour plus bonus. Increase if hired on directly.

Summary : To contact specified individuals in an effort to retrieve any and all of our client’s accounts receivables.

Essential Functions :

• Achieve department standards and goals as set by management through continuous efforts to contact clients and collect on debtor accounts.
• Work minimum number accounts per hour as set forth by management.
• Set up suitable payment arrangements once contact with the debtor has been made and follow up on payment arrangements.
• Follow up on all accounts until the account is paid, settled, cured from delinquency, or deemed uncollectible by management.
• Perform all phases of skip tracing work
• Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company.
• Adhere to and abide by all regulations as set forth by the FDCPA.
• Any other duties as assigned by General Manager or Section Manager.

Qualifications :

• Good organizational skills, written and oral communication skills.
• Able to Multitask and navigate different screens at the same time.
• Ability to work well under pressure, to work independently, and to meet deadlines.
• Goal oriented and motivated.
• Experience in agency or bank recovery preferred, but not necessary.
• Telemarketing and / or customer service skills a plus.
• Knowledge of the FDCPA, credit bureau reports, and computers are helpful.

Requirements :

• Must be available to attend and complete entire training program.
• Required to work 40 hours per week.
• Required to work at least 2 nights per week (until 9 : 00 pm) and 1 to 2 Saturdays a month 8am to 12pm.
• Must pass Drug test & Background check.
1 day ago