Description

• Provide direct oversight and management of the Veterans Service Program components, Veterans and Family Services Program (VFS) and Veterans Employment Program (VEP) by developing management tools to run the programs effectively. 

• Review and ensure all program documentation complies with program requirements, including but not limited to the following: 

• Proof of eligibility determination. 

• Detailed case notes of all client interactions. 

• Record of services delivered - Maintain accurate and timely records, including but not limited to participant records and financial transactions. 

• In partnership with the Director of Compliance, complete quarterly internal file audits and lead the bi-annual SSVF FOFA and CARF audit process. 

• Ensure program participants receive appropriate services as required by contracts or grant agreements. 

• Serve as the liaison between GWSV and Santa Clara County Coordinated Entry System (CES) and local HUD-VASH program. 

• Manage and monitor VEP and VFS monthly expenditures to ensure alignment with budget requirements and program goals. 

• Identify and manage the training needs of Veterans Services Program staff.

•  Build and maintain collaborative relationships across Santa Clara County’s Continuum of Care (CoC) and workforce development systems. 

• Identify and build partnerships with the Veterans Administration, Veterans Service Organizations, and other Veteran-facing organizations. 

• Collect, interpret, and disseminate relevant program data and information. 

• Participate in monitoring and auditing the housing and employment programs. 

• Ensure that program staff has the requisite support to meet all contractual obligations to deliver high-quality programs. 

• Conduct outreach and community engagement activities. 

• Perform other duties as requested. 

Qualifications

The ideal candidate possesses the following qualifications, skills, and abilities: 

• Required: Bachelor's degree in social services or related field, or equivalent combination of education, training, and experience. Master's degree preferred. 

• Required: 3-5 years' experience working in a program serving people experiencing homelessness, mental health, or behavioral health challenges.

• Required: 2 years’ experience managing federally funded housing assistance programs (McKinney-Vento, HOPWA, or HUD-VASH).

• Ability to interact supportively and professionally with staff and clients of diverse cultural and economic backgrounds. 

• Strong interpersonal skills and an intuitive sense of building and maintaining productive, personable relationships with clients and staff. 

• Strong problem-solving abilities with the ability manage complex processes confidently and efficiently. The ideal candidate can identify issues, effectively structure problems, analyze data to produce insights, and generate intelligent, actionable recommendations. 

• Knowledge of Veteran culture and Veterans benefits.

• Highly desirable - Prior military experience.