11 Full Time E-Commerce Assistant Book Manager Jobs in San Jose, CA
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Full Time E-Commerce Assistant Book Manager
$71k-91k (estimate)
Full Time
7 Days Ago
Goodwill of Silicon Valley is Hiring a Full Time E-Commerce Assistant Book Manager Near San Jose, CA
Job Details
Job Location
Main Plant - San Jose, CA
Position Type
Full Time
Salary Range
$26.00 - $28.00 Hourly
Job Shift
Day
Description
*This role will require flexibility in shifts
Job Location
Main Plant - San Jose, CA
Position Type
Full Time
Salary Range
$26.00 - $28.00 Hourly
Job Shift
Day
Description
*This role will require flexibility in shifts
- Maintain established productivity goals for Departments 187 and 189 without a loss of quality of work
- Train new employees
- Assist employees to improve in their job roles by providing guidance and individual training
- Learn and lead the flow of Books and Media through the sales cycle: receiving, warehousing, scanning, listing, stocking, shipping, etc.
- Quickly and efficiently process books across all product categories as directed
- Tracks production output as well as product levels and records on the appropriate form
- Maintains work areas in a neat and orderly manner with clean-up activities performed throughout the day
- Record assigned metrics and complete daily reports
- Update Daily/Weekly/Monthly reports for e-commerce team as directed
- Train and become fully efficient and capable of operating the book shipping machine, troubleshooting any issues or problems, reaching out to necessary contacts for support when needed.
- Provide high profile leadership and direction by maintaining positive customer service and employee morale
- Accountable for all aspects of E-Commerce Book and Media Operations
- Ensure that safety and security is maintained, reporting all problems/hazards immediately
- Meet Sales goals, both in revenue and profit
- Reach listing goals by monitoring the production processes, ensuring listing/receiving staff are well trained.
- Manage Supervisors and all employees in the absence of the E-Commerce Senior Operations Manager.
- Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and department housekeeping
- Manage all aspects of online marketplaces including eBay, Amazon, Alibris, etc.
- Ensure merchandise is listed in accordance with written guidelines from corporate staff as well as verbal and written instructions of E-Commerce Director.
- Merchandise should be listed to optimize sales with consideration given to maximizing recovered value.
- Opening and closing the department and all requirements of these activities if directed by E-Commerce Operations Manager.
- Must address customer needs, handle and address customer complaints with focus on conflict resolution and prevention of problem escalation in a courteous and professional manner at all times.
- Develop and manage vendor relationships including but not limited to marketplaces, industry partners and suppliers.
- Stay current with marketplace rules and regulations to ensure compliance and customer satisfaction.
- Work closely with the Facilities department to address and correct concerns.
- Work with corporate Loss Prevention and Safety to ensure company assets are protected at all times.
- Ensure that all Purchase Orders are completed in a timely manner and correctly.
- Oversee training of NOW participants assigned to the department.
- Perform other duties as assigned by E-Commerce Operations Manager
- Act as the E-Commerce Operations Manager in their absence
- Proficient in the English language
- Bachelor's degree or three years of relevant experience preferred
- Book Shipping Machine
- Forklift
- Pallet Jack
- Electric Stacker
- Book Tipping Machine
- Management Style - Belief in empowering employees through the use of coaching and positive motivational techniques
- Organizational Skills - Results orientated, can meet high standards, goals and objectives
- Accountability Style - Holds employees accountable for standards and serves as a mentor in their professional development; open to 360 degree feedback
- Collaborative - Sees value in working and forging effective relationships with others
- Teamwork - Willing to work as part of a team, enjoys sharing credit with colleagues
- Problem Solver - Ability to simplify complicated issues and develop traditional and nontraditional solutions
- Integrity - posses the highest ethical standards, trustworthy and transparent
- Interpersonal Savvy - ability to relate and build constructive relationships with employees, customers, clients, and board members
- Composure - ability to remain calm and collected under pressure
- Communication - strong communicator, excellent listening skills and ability to develop and make effective presentations to Goodwill employees, and/or (as appropriate) Senior Management and Board Members
Job Summary
JOB TYPE
Full Time
SALARY
$71k-91k (estimate)
POST DATE
09/10/2024
EXPIRATION DATE
09/29/2024
WEBSITE
goodwillsv.org
HEADQUARTERS
UPLAND, CA
SIZE
500 - 1,000
FOUNDED
1928
TYPE
Private
CEO
NELIA DIZON
REVENUE
$10M - $50M
INDUSTRY
Retail
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