The Compliance and Operations Manager position oversees the following Mission Services Division's day-to-day compliance and operation activities: continuous quality improvement (data, evaluation, and monitoring), services billing/revenue collection, accreditation standards, records retention, and contract compliance. Under the supervision of the Vice President of Mission Services, the position is responsible to:

1. Provide oversight of all operations for the Compliance and Operations area and implement strategic development plans and practices for future development. Communicate the long-term strategic vision of the program area to team members.
2. Manage assigned programs and services, developing and enforcing policies and procedures to achieve the division's goals.
3. Provide goal-minded leadership skills by delivering services and reaching program goals to maintain the integrity of the division.

The Manager must demonstrate practical interpersonal skills, including the ability to manage others, work cooperatively with cross-functional organizations, a high level of organization skills, and make difficult and timely decisions. The incumbent must demonstrate an understanding and ability to handle budgets and make sound financial decisions. The Manager must be able to deal with conflict effectively and problem-solve within the agency and with others in the community. The incumbent must also professionally conduct themself, maintain a professional appearance that enhances the agency's reputation, and speak convincingly to various audiences on behalf of the people served. In addition to the competencies listed below, the incumbent must have the ability to demonstrate a high level of energy and innovation and be an inspiration to others. The incumbent must be able to work independently, be assertive, and negotiate "win-win” situations when working with outside agencies.

Principle Duties and Responsibilities:

1. Produce monthly, quarterly, annual, and "as requested" reports and trend analysis for performance monitoring, outcomes, and billing activity.
2. Drive continuous quality improvement initiative projects to improve participants' quality of care and service.
3. Analyze and evaluate the effectiveness of programs and operations in meeting established goals and objectives that ensure participants receive excellent customer service.
4. Provide ongoing support and coaching to all direct report staff to ensure the Division operates effectively per agency, contracts, and licensing standards, established goals and objectives, and federal, state, and local regulatory requirements.
5. Responsible for reconciling billings and invoicing accurately for all billable services, such as Medicaid and Vocational Rehabilitation.
6. Maintain continual support and demonstrate leadership and vision in managing work groups and major projects or initiatives.
7. Responsible for overseeing the process of maintaining Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation and maintaining all subsequent accreditations for the Division.
8. Responsible for legal, regulatory, and contract requirements and reports (US Department of Labor, CARF, funders, etc.).
9. Stay abreast of the Division's accreditation updates and work with applicable leaders to develop a system to update processes to maintain accreditation requirements.
10. Coordinate all audit and monitoring preparation and facilitate site visits of external monitors.
11. Review data collection and reporting for compliance and adherence to program-specific guidelines. 
12. Provide interpretation and analysis of program-specific data and quality.
13. Motivate staff and support their development through appropriate and effective supervision and guidance.
14. Create an environment of “Teamwork and Trust” throughout the division and agency.
15. Ensure that staff is present for work and accountable for all job duties. Provide staff assistance with problems and conflicts concerning the funding agencies, parents, guardians, and participants.
16. Design, validate, and implement standard and custom reports and dashboards that aid in the monitoring and evaluation of programs.
17. Identify and resolve data compliance issues. Provide training per issues identified.
18. Design and implement programmatic data compliance operating procedures.
19. Conduct in-depth performance and trend analyses to identify short- and long-term grant impact.
20. Assist with special projects and other duties as needed.

1. Carry out responsibilities according to the organization's policies and applicable laws.
2. Responsible for interviewing, hiring, and training staff in the position’s oversight; planning, assigning, and directing work; appraising performance; rewarding, developing, and disciplining employees; addressing complaints and resolving problems; assisting with Leave of Absence coordination when applicable.
3. Performs other duties as assigned by the team leader.