Recent Searches

You haven't searched anything yet.

4 Customer Service Team Leader Jobs in Cicero, NY

SET JOB ALERT
Details...
dan tivnan - State Farm Agent
Cicero, NY | Full Time
$87k-113k (estimate)
2 Days Ago
Goodwill of the Finger Lakes
Cicero, NY | Full Time
$62k-84k (estimate)
5 Days Ago
Goodwill of the Finger Lakes
Cicero, NY | Full Time
$50k-71k (estimate)
5 Months Ago
Customer Service Team Leader
$50k-71k (estimate)
Full Time 5 Months Ago
Save

Goodwill of the Finger Lakes is Hiring a Customer Service Team Leader Near Cicero, NY

The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Serves as Leader on Duty as dictated by schedule:
    • Ensures safe work practices are followed at all times
      • Ensures the facility is neat, clean, and organized to prevent injury or accident.
      • Ensures employees, volunteers, community service personnel, and others use safe work methods at all times.
    • Assists with supervising the daily cash drawer balances and deposits of store receipts:
      • Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions.
      • Balances cash and deposits store receipts as required.
    • Assists with the transmission of all required reports.
    • Assists with the supervision of all employees.
    • Reviews customer concerns and resolves appropriately.
  • Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor).
  • Performs the duties of various team member roles as staffing needs arise.
  • Asks every customer for a Round-up donation, maintains a minimum of 25% round up average.
  • Maintains proper security of all company assets.
  • Assists the Store Leader with store employee meetings as necessary for employees in assigned operation.
  • Assists in ensuring that store equipment is maintained in proper working order. Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e-mail.
  • Contributes to the effectiveness of the store by performing all other tasks as assigned, which include coverage of the donation door, cashiering, and production of donated merchandise.

SUPERVISORY RESPONSIBILITIES:
Indirectly supervises store team members, volunteers, and community service personnel in assigned operation in accordance with the organization's policies and applicable laws.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays.

EDUCATION AND/OR EXPERIENCE:
Associates degree preferred. Minimum of one year retail experience with at least six months supervisory experience.
Or equivalent combination of education and experience.

COMPUTER SKILLS:
Must be proficient in Microsoft Word, Excel, and Outlook.

LANGUAGE SKILLS:
  • Ability to read and understand documents such as time cards and policy manuals.
  • Ability to write routine reports.
  • Ability to speak effectively and communicate clearly to other employees and customers.

MATHEMATICAL SKILLS:
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume. Able to apply basic financial and budgeting concepts.

WORK ENVIRONMENT:
While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.

SCHEDULING REQUIREMENTS:
Must have open and flexible availability, and be willing to work evenings and weekends.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee may bend and turn to evaluate donations moving from a bin to a processing table, as needed. The employee may also on occasion need to tag merchandise which requires use of at least one hand.
Physical Demands- Customer Service Team Leader
Frequency
Never
Almost Never
Occasionally
Almost always
Always
Sitting
X
Standing
X
Walking
X
Bending over
X
Crawling
X
Reaching Overhead
X
Crouching
X
Kneeling
X
Balancing
X
Lifting and Carrying
10 lbs. or less
X
11 to 25 lbs.
X
26 to 50 lbs.
X
51 to 75 lbs.
X
76 to 100 lbs.
X
over 100 lbs.
X
Push/ Pull Max Force
0 to 20 lbs.
X
21 to 39 lbs.
X
40 to 59 lbs.
X
60 to 100 lbs.
X


Goodwill of the Finger Lakes and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

Job Summary

JOB TYPE

Full Time

SALARY

$50k-71k (estimate)

POST DATE

02/25/2024

EXPIRATION DATE

08/22/2024

WEBSITE

abvi-goodwill.com

HEADQUARTERS

Rochester, WI

SIZE

100 - 200

Show more

Goodwill of the Finger Lakes
Full Time
$46k-59k (estimate)
1 Week Ago
Goodwill of the Finger Lakes
Full Time
$27k-35k (estimate)
2 Weeks Ago
Goodwill of the Finger Lakes
Full Time
$35k-44k (estimate)
2 Weeks Ago

The job skills required for Customer Service Team Leader include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Team Leader. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Team Leader. Select any job title you are interested in and start to search job requirements.

For the skill of  Customer Service
The Golub Corporation
Full Time
$29k-37k (estimate)
Just Posted
Show more

The following is the career advancement route for Customer Service Team Leader positions, which can be used as a reference in future career path planning. As a Customer Service Team Leader, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Leader. You can explore the career advancement for a Customer Service Team Leader below and select your interested title to get hiring information.