THE COMPANY
Employing over 200 Western New Yorkers, Goodwill of Western New York works to enhance the dignity and quality of life of individuals and families by helping them overcome barriers and reach their full potential through learning and the power of work. Through Retail Store operations, Workforce Development Programs, and Contracted Services, Goodwill of Western New York pursues the vision of every person having the opportunity to achieve their fullest potential and participate in and contribute to all aspects of life.
Why work for Goodwill? Because our purpose is more than accepting donations and selling gently used clothing. Our mission is dedicated to helping people in our local community prepare for, find, and keep good jobs. Our retail stores contribute to our mission by helping fund our Workforce Development Programs. Come make a difference and work for an organization that is dedicated to improving the lives of others in our community!

YOUR ROLE

As a Program Implementation Specialist, you will be essential to our program's success, leading a range of responsibilities aimed at improving program effectiveness and maintaining high-quality standards across multiple counties.

This position’s key responsibilities include:

Onboarding and Training Development and Implementation:

• Design and deliver comprehensive onboarding processes for new program staff.
• Coordinate or deliver additional training for staff members.

Material Oversight:

• Track inventory levels and order supplies as necessary.
• Create and update program materials including, but not limited to, SOPs, checklists, and schedules.

Program support:

• Includes but is not limited to conducting intake/interviews and assisting with resume development.
• Serve as a back-up facilitator. Facilitate training modules for participants as needed.
• Ensure accuracy of participant data in data management system.
• Offer additional program support to staff as needed.

Monitoring Program Status and Effectiveness:

• Analyze enrollment data and outcomes for effectiveness.
• Troubleshoot problem areas and assist in finding and implementing solutions.
• Ensure staff and resources are appropriately allocated for each county.

Oversee Implementation Process and Standards:

• Act as the point person for new program initiatives and coordinate with relevant parties.
• Maintain programmatic vendor accounts and relations and ensure effective utilization.

Grant Writing/Support:

• Research and identify potential grant opportunities.
• Develop compelling grant proposals and applications.
• Provide support in managing grant-related documentation and reporting.

Coordinate Publications and Research:

• Contribute to the creation and publication of reports and research materials.
• Coordinate with publishers and other parties to ensure accuracy and timely delivery

WE ARE LOOKING FOR SOMEONE WHO

• Is socially concerned. Showing an awareness of pertinent issues associated with society or the community you live in.
• Communicates effectively. You excel when interacting with others.
• Loves being a part of a team. You understand that we succeed or fail as a team. You are always ready to step beyond your responsibilities to go the extra mile to ensure that your team is successful.
• Loves how we roll as an organization. Not everybody will and we’re ok with that - Want to figure out if you MUST work with us? How do our Core Values make you feel?
• Own It - We are motivated and responsible for our actions and results.
• Dare to Excel - We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
• Be Bold, Be Courageous -When faced with a hurdle, we jump!
• Be Extraordinary -We exceed expectations of clients, customers, and colleagues.
• We Win Together -We collaborate & celebrate. We drive forward as one team towards our mission.

WHAT YOU BRING TO THE ROLE

• Bachelor's Degree and 3 years of relevant experience.
• Effectively work with individuals of diverse backgrounds.
• Strong organizational skills and ability to multi-task.
• Effective verbal and written communicator.
• Energetic, flexible, patient, and detail-oriented.
• Ability to think independently, problem-solve, and execute assigned tasks.

COMPENSATION

Goodwill regularly evaluates our compensation and benefit packages to ensure we remain competitive. Starting pay will be based on a candidate’s experience, skills and education.

• The pay range for this position is $40,000/year to $50,000/year.