15 Customer Service Supervisor Jobs in Mableton, GA
Goodwin Recruiting is Hiring a Customer Service Supervisor Near Mableton, GA
Responsibilities
- Manage selected customers within the region.
- Lead customer complaint resolution process, including setting up calls, follow-up, and defining Corrective and Preventive Actions (CAPA).
- Define and support the implementation of KPIs, such as Credit notes vs. number of orders, OTIF, and order management/data integrity.
- Ensure SAP system setup meets business needs, including drop-shipments, pricing, invoicing, and customer master data.
- Oversee month-end closing process and sales support activities.
- Handle inquiries from the regional customer base, distributors, and agents.
- Ensure compliance with customer credit control and act as a go-to person for payment issues.
- Onboard, train new staff, and maintain service level agreements with the sales team.
- Represent customer and commercial interests in operations meetings.
- Drive a proactive customer engagement culture to support S&OP and CRM efforts.
- Foster a network with regional leads to share best practices and ensure global standards.
- 5-10 years of B2B industry experience.
- 3-5 years in a managerial position.
- Bachelor’s degree.
- Export regulation and documentation knowledge.
- Significant ERP experience, SAP preferred.
- Track record of driving continuous improvement.
- Strong customer-oriented vision.
- Proficiency in English and additional languages is a plus.
- Ability to communicate and inspire vision to the team.
- Experience managing local and remote teams.
- Demonstrated competencies in leadership, teamwork, influencing, and results orientation.
- Salary based on experience.
- Comprehensive benefits package
Dee Holland
To Apply for this Job Click Here, $75,000 - $88,000,
Job Summary
Full Time
Restaurants & Catering Services
$65k-85k (estimate)
05/04/2024
07/04/2024
goodwinrecruiting.com
Manchester, NH
100 - 200
Restaurants & Catering Services
Related Companies
The job skills required for Customer Service Supervisor include Customer Service, Leadership, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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