Department: Service
Reports to:Service Manager or Service Dispatcher
Supervises: None
Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations in assigned territory. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

Responsibilities

●Perform diagnostics and repairs on John Deere equipment and technology

●Performs diagnostics and repairs in the field as required

●Maintains accurate inventory of parts kept in stock on service vehicle

●Identify and communicate solutions for customer service opportunities in area of responsibility

●Accountable for billable time and assigned work orders

●Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.

●May participate in Service EDUCATE Training programs required for the development of skills and knowledge

●Operates and maintains vehicles, tools and equipment required to perform job responsibilities

●Maintains a clean work area and performs work in a neat and orderly fashion

●Follows all safety rules and regulations in performing work assignments

●Maintains current knowledge of John Deere and competitive products

Experience, Education, Skills and Knowledge

●5 years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred

●Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty

●Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment

●Experience operating vehicles, tools, and equipment for diagnostic purposes

●Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment

●Experience communicating effectively verbally and in writing

●Must have an adequate toolset to perform job responsibilities

●High School Diploma, GED, or equivalent experience required; Associates degree preferred

●Valid driver’s license required; CDL (Commercial Driver’s License) preferred