We are seeking a highly organized and personable Front Desk Associate to join our dynamic catering company team at Catering by Andrew. As the first point of contact, you will play a crucial role in setting the tone for our company's professional image and in ensuring smooth day-to-day operations.

Responsibilities:

• Client Interaction : Handle phone inquiries with professionalism, providing clear and accurate information, and redirecting calls as necessary. Handle email inquiries and distribute to sales colleagues in a timely manner.
• Appointment Scheduling : Coordinate and set up meeting times for client consultations and follow-up appointments, ensuring an efficient scheduling system.
• Office Organization : Maintain a tidy and organized office environment, ensuring all supplies are stocked and equipment is functioning properly.
• Mail Handling : Receive and distribute incoming mail and packages promptly and accurately. Manage outgoing mail and coordinate courier services.
• Order Review : Review weekly catering orders to ensure accuracy and completeness, and address any discrepancies.
• Report Management : Generate various reports relating to business operations and share these with the operations and culinary teams to facilitate informed decision-making and operational adjustments.
• Team Coordination : Work closely with the operations and culinary teams to ensure seamless execution of catering services.

Qualifications:

• Proven experience as a front desk associate or similar role, preferably in the hospitality or catering industry.
• Strong organizational skills with the ability to multitask and prioritize work.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office and familiar with scheduling and office management systems.
• A friendly and professional demeanor with a customer-oriented approach.