14 Desktop Support Jobs in Bethesda, MD
Government Contractor is Hiring a Desktop Support Near Bethesda, MD
Job Description
IT User Support Specialist / Help Desk Tier II
Bethesda MD
MUST :
Current Public Trust and eligible for Secret clearance or Active DoD Secret Clearance
2 years of profession Tier II experience providing Operation and network support, Automation software and remote access software support
Efficient experience work with PC software and providing troubleshooting
Solid understanding of military community and speech
Strong ServiceNow ticketing experience is desired
ITIL service framework and best business practices
Excellent communications both written and verbal skills
Strong attention to detail and good problem solving skills
High level customer service skills
Current Security ce certification or A ce and windows certification
DUTIES :
Ideal candidate is the first point of contact for clients with technical issues and will be responsible for quickly troubleshooting issues or moving to the appropriate team
Technical support includes answering telephones, email, virtual support rooms, and walk-in service
provide End User Device support service and incident resolution remotely and through desk-side touch labor services to ensure that the end user operational environment is functional
Write/document detailed troubleshooting results in help desk ticket tracking
Pull computer/server log files and send them to Tier 3 support for further diagnosis
Multi-task 3-5 concurrent computer support activities with detailed processes
Recall from memory in a timely manner established computer support techniques
As needed, perform troubleshooting for computer break-fix processes and software upgrades
Work in Google Meet virtual support rooms to consult, troubleshoot, and resolve technical issues for end users
Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures
Perform computer imaging, software, printer, and hardware system configuration
Collect end of life hardware and peripherals and prepare for disposal per regulations
Write/document detailed troubleshooting results in ServiceNow ticket tracking
Pull computer/server log files and send them to Tier 3 support for further diagnosis
Multi-task 3-5 concurrent computer support activities with detailed processes
Perform troubleshooting for computer break-fix processes and software upgrades
Job Summary
Full Time
$55k-68k (estimate)
06/26/2024
07/13/2024
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.
