Who We Are
GovOS is a leading provider of transaction and compliance software for state and local governments to streamline property, licensing, and tax interactions with businesses and citizens. Headquartered in Austin, Texas, GovOS serves more than 800 government agencies across the United States. With the company's secure suite of cloud-based solutions, governments can maximize revenue, increase compliance, reduce costs, and meet constituent demand for modern, self-service transaction and payment services.
Across the country, local governments are working hard to improve the lives of their citizens, as well as their own employees. We are 100% invested in providing governments with innovative solutions and industry-leading services that will help them deliver impactful change in their communities. Government agencies have been winning awards with us for almost 20 years now. We have the highest customer retention rates in our industry because no one works harder than we do to ensure our customers' success.
Our Mission Statement
To enable state and local governments to modernize their citizens and business transactions through innovative SaaS solutions and seamless payments.
Our Support Specialist will assist with onboarding new employees, ensuring new employees receive equipment in a timely manner, triaging our Help Desk Ticket queue (helping with basic tasks and assigning tickets to responsible parties), troubleshooting access or equipment failures, and assisting remote employees with basic troubleshooting issues.
This role will report directly to the Senior IT Director and work remotely Monday through Friday to assist our at-home employees virtually.
Our team has a customer service first mentality with the goal to keep our employees up and running with security at front of mind, but we do all we can to ensure speedy delivery of services. We are also a growing business moving very quickly. An ideal candidate can weigh the needs of our internal customers with the security needs of our business and keep things moving forward as best as possible.
Role & Responsibilities  

• Provide quality first level support to users using our ticketing system, Slack, email, and Microsoft Teams
• Escalate issues to Director and/or other departments as appropriate
• Ability to manage multiple and, sometimes, competing priorities
• Assist with onboarding of new employees
• Assist with networking / work from home issues
• Provision access to SAAS products when needed (MS Office, Adobe, Slack, etc.)

Minimum Qualifications 

• 2-5 years General Experience with MacOS and Windows Operating Systems
• Knowledge of Ticket Management Systems
• General Knowledge of O365 and Microsoft related products
• General Knowledge of SAAS products and their user management (Salesforce, Slack, Adobe, Jumpcloud, Google)
• Excellent customer service skills (a must)
• Supporting multiple offices and work from home employees
• A desire to solve new and interesting issues when internal documentation doesn't suffice
• Excellent communication skills
• Manage time and tasks efficiently with guidance from leadership

Preferred Qualifications 

• Ability to manage multiple and, sometimes, competing priorities with some guidance
• Experience in Coding Languages (Python or Shell)
• Experience with common technology controls (SOC2)

Compensation & Benefits 

• $55,000 - $70,000 annual base
• Remote Opportunities (Some state restrictions – see below)
• Leadership and career development opportunities 
• Competitive insurance (medical, dental, vision, and voluntary life & disability) 
• Mental health benefits 
• 401(k) plan with company match 
• Paid holidays 
• Flexible PTO - no accruals 
• Generous paid parental leave 
• Monthly work from home stipend

While we are a remote organization we do have restrictions in a few states: Unfortunately, we cannot hire in these select locations: Arizona, Alaska, Arkansas, Delaware, Hawaii, Idaho, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Vermont, West Virginia, Wisconsin The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors, including but not limited to work experience and performance.
GovOS, Inc. ("GovOS") provides this California Privacy Notice ("Notice") to describe its privacy practices with respect to its collection of Personal Information as required under the California Consumer Privacy Act ("CCPA"). GovOS's CCPA-specific policies can be found at https://govos.com/privacy-policy/ and should be carefully reviewed prior to providing any Personal Information. This Notice applies only to job applicants and candidates for employment who reside in the State of California ("Consumers") and from whom GovOS collects "Personal Information" (as defined in the CCPA). GovOS provides you with this Notice because under the CCPA, California residents who are job applicants qualify as "Consumers."