Overview

Under minimal supervision, the Maintenance Technician supports individual retail and wholesale locations by troubleshooting, repairing and performing preventive maintenance services pertaining to malfunctioning and broken convenience store equipment.

Responsibilities

• Prioritizes work schedule to minimize retail operation downtime based on daily work orders received via email, text, phone, and the automated dispatch system.
• Maintains safe and clean work environment by complying with procedures, rules, and regulations.
• Inspects and fixes malfunctioning convenience store equipment which includes determining and rectifying the root cause by utilizing general departmental guidelines, personal knowledge, equipment manuals and other devices,
• Appends, resolves, and closes each service call through the dispatch system.
• Repairs or replaces defective parts utilizing inventory maintained in service vehicle.
• Utilizes warehouse and local store accounts to obtain parts as needed.
• Contacts Maintenance Dispatcher and Supervisor when problems require outside contractor assistance, is a re-occurring event, or parts needed that can’t be obtained locally and are required to be ordered.
• Provides troubleshooting help and analysis of equipment by inspecting and diagnosing possible causes. Notifies appropriate personnel regarding estimated time frame for repair. Consults with supervisor for major repairs.
• Follows up to ensure affected systems are still functional after previous repair or preventative maintenance was performed.
• Carries an emergency cell phone and responds to all calls within the dispatch system’s prescribed time frame.
• Prepares and completes a work order document for each dispatched call.

• Ensures all repairs are performed effectively and efficiently by accurately defining the issues, writing clear scopes of the work, and analyzing bids before implementing the final resolution.

• Performs other duties or tasks as it relates to the job that may be assigned.
• Performs routine store maintenance which includes painting and general repairs.

Qualifications

• 21 years of age or older
• Valid Driver’s License
• Good driving record as daily travel is required
• High School diploma, GED, or previous experience
• Ability to work overtime, nights, weekends and holidays.
• Ability to read, write, speak, and understand English
• Detail oriented
• Time management skills
• Must have knowledge in general repairs of plumbing, electrical, food service equipment, fueling equipment and building repairs. 
• Any Fuel/POS systems, HVAC/Refrigeration, Electrical, Plumbing experience is a plus.