Overview

The Retail Service Manager directs and coordinates activities of workers and service companies engaged in repair, maintenance, and installation of equipment; and in maintenance of buildings and grounds, by performing the following duties personally or through subordinate supervisors.

Applicants can be located in Maryland, Delaware, Connecticut, or Massachusetts

Responsibilities

• Reviews job orders to determine work priorities.
• Coordinates scope of work using dispatch function.
• Schedules repairs, maintenance, and installation of equipment, coordinates with store operations to ensure projects do not interrupt store operations, are on schedule and meet budget.
• Coordinates activities of vendors and internal department personnel fabricating equipment and repair to improve or replace existing building facilities or equipment.
• Directs maintenance activities to provide continuously satisfactory employee and customer environment.
• Develops, inspects and reviews preventive maintenance program in conjunction with maintenance staff. 80% activity in the field is an essential position requirement.
• Reviews production, quality control, and maintenance reports and statistics to plan and modify maintenance activities.
• Inspects operating equipment, construction jobs, and installations for conformance with operational standards, and to ensure that replacement and repairs are warranted by outside contractors.
• Plans, develops, and implements new methods and procedures designed to improve operations, minimize operating costs, and effect greater utilization of labor and materials.
• Reviews remodel and construction modifications and discusses equipment needs and modifications with outside contractors in conjunction with Corporate Project Manager(s).
• Requisitions tools, equipment, and supplies required for operations.
• Estimates all non-contract service calls with a monetary value each month and enter into cost estimate worksheet.
• Approves, rejects, and modifies invoices. Monitors all expenditures as required.
• Procures new vendor relations and facilitate their introduction into CMMS / Heat™ system.
• Tracks inventory through equipment transfer forms and maintains equipment data base.
• Rides stores to ensure policies followed, check for potential hazards, and identify service issues.
• Submits timely store ride reports and coordinates the completion of issues unresolved.
• Directs training and indoctrination of vendors and internal department personnel to improve work performance and acquaint workers with company policies and procedures.
• Confers with management, engineering, and internal/external personnel to resolve maintenance problems and recommend measures to improve operations and conditions of equipment and facilities.
• Assists in preparation of department budget and monitors expenditure of funds in budget.
• Responsible for approving Not To Exceed (“NTE”) requests by third party providers.
• Primarily responsible for creating a safe employee and customer working and shopping environment.
• Other duties as assigned by Director of Facilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE Electrical & plumbing, mechanical, HVAC, construction knowledge/Gasoline & Environmental working knowledge/2-3 years supervisory experience in the maintenance function. 4 year degree or comparable knowledge

LANGUAGE SKILLS Good verbal communication skills

MATHEMATICAL SKILLS High School level skills