Starting Salary$44,000 - $47,000

StatusFull Time, Exempt

Benefits

Eligible for Dental, Health, and Life Insurance

ScheduleMonday - Thursday: 9am to 6pmFriday: 8am to 12pm

Position Overview

The Donor Care Manager has a primary role in the day to day operation of the advancement department. Key responsibilities include donor data entry, donor stewardship coordination, assisting volunteers with signing up for volunteer shifts, and fielding phone calls and emails from donors and volunteers. The Donor Care Manager reports to the Director of Advancement. 

Job Responsibilities

Development Coordination

• Coordinate existing development programs and initiatives in collaboration with the Director of Advancement
• Input all donor gifts (cash and in-kind) into the donor database (Blackbaud Raiser’s Edge) within the first 24-48 hours of receiving the gift and sending appropriate donor acknowledgment that fulfills IRS requirements
• Coordinate donor stewardship program by assigning stewardship tasks to the Executive Director and Director of Advancement
• Manage the donor database and conduct regular quality assurance checks to ensure maintenance of quality data standards

Volunteer Coordination

• Assist the Community Engagement Manager with managing the volunteer schedule and signing volunteers up for orientation
• Field phone calls from prospective volunteers and volunteer groups to match them to appropriate volunteer opportunities
• Provide support to volunteers including showing them to their assigned areas and checking in with them during their shift
• Manage the volunteer database (VolunteerHub) by running regular quality assurance checks in collaboration with the Community Engagement Manager

Secondary Responsibilities

• Answering, screening, and forwarding incoming phone calls
• Answering, screening, and forwarding emails sent to general email inboxes
• Provide tours of the GRACE campus to groups and individuals
• Provide monthly fund and campaign reports to the Director of Advancement 
• Collaborate with the other members of the advancement team to solicit silent auction items for the Farm to Table Gathering to End Homelessness 
• Assist in the recruitment and co-management of interns
• Other duties as assigned by the Director of Advancement

Requirements

• Experience working in fundraising, managing donor stewardship, and donor database management a plus
• Experience with volunteer scheduling 
• Expereince working in homeless services a plus
• Enthusiastic, excited, and capable of managing multiple projects to meet goals.
• Great with attention to detail, follow-through, and able to work under pressure to meet deadlines and prioritize tasks. 
• Motivated self-starter with an entrepreneurial drive and creative disposition to generate new ideas and strategies that help build a dynamic and compelling fundraising program.
• Superior organizational and communication skills (written & oral)
• Ability to interact with all persons in a professional manner encompassing behavior, dress, language, and attitude. 
• Ability to work evenings, occasional weekends, and some holidays.

Culture and Benefits

GRACE is an exciting, fast-paced organization filled with some of the best people you could ever hope to meet. All of our programs - day services, permanent housing, emergency shelter, volunteers, and more - are organized around three core values: Safety, Impact, and Respect. We’re on a mission to end homelessness, and we’re always looking for new and innovative ways to improve what we do. GRACE offers opportunities to make your work schedule fit your life.

Instructions for applying

Qualified applicants interested in this position should apply online by clicking the green apply button. This position will close on Sunday, June 23, 2024. Applications received after this deadline will not be considered. Resumes and cover letters sent by email, snail mail, or dropped off in person will not be considered. 

We expect to hold interviews for this opening the week of June 24, 2024. Interviews will take place on Zoom. The ideal start date for this position is Monday, July 29, 2024.