** Service Manager - Cincinnati, OH**

**Job Category****:** Operations Services **Requisition Number****:** SERVI018462 Showing 1 location **Job Details**

**Description**

DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the worlds leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. DeBra-Kuempel combines the expertise of two of the tri-states oldest and most innovative companies, providing mechanical and electrical services to Cincinnati, Dayton, Columbus, Evansville, Lexington, Louisville, and the surrounding areas.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

* Manage and monitor the performance of service and repair projects within the assigned customer accounts.

* Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair. Must follow through and monitor performance of the service staff in meeting these technical requirements.

* Provide assistance, guidance, and training to subordinate personnel (Lead Service Technicians, Service Technicians, and Apprentices) in performing their respective assignments.

* Provide assistance/guidance to interdepartmental personnel (Dispatchers, Purchasing Agents, Administrative/Clerical Assistants) in performing their respective assignments.

* Ensure adherence to company/management policies and procedures.

* Cooperate in the management/maintenance of good customer and employee relations.

* Cooperate in the management/maintenance of proper and accurate documentation.

* Ensure personal accessibility to customers and employees.

* Provide assistance/support to Account Managers in management of new and existing accounts.

* Cooperate in the monitoring of employee performance and recommendation of personnel dismissal, reassignment, promotion, and/or additional staffing requirements.

* Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President.

* Provide technical assistance to the administrative assistant to ensure the most effective and efficient distribution of manpower.

* Provide customer repair/ replacement estimates in a timely professional manner.

* Complete Emcors required LMS classes.

* Be responsible for refrigerant inventory of technicians refrigerant usage.

* Complete the service manager goals that are distributed each year.

**MINIMUM QUALIFICATIONS**

* Working hours 7:30 a.m. to 4:30 p.m. (Additional hours as necessary).

* Minimum of a high school diploma.

* Must possess valid drivers license and proof of insurability.

* Minimum seven (7) years experience in HVAC and Refrigeration.

* Satisfactory completion of industry aptitude test.

* EPA refrigeration certification (Universal).

* Good verbal and written communication skills.

* Team leader and team player.

* Professional appearance.

* Outstanding customer relations and satisfaction.

* Outstanding employee relations and satisfaction.

* Well-managed and maintained account base, with targeted, or better; profitability.

* Well managed and maintained documents and records.

* Consistency in operations and procedures.

**We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled**

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