1 Managed Services Engineer Job in South Bend, IN
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Managed Services Engineer
$61k-76k (estimate)
Full Time
1 Week Ago
Graham Allen Partners is Hiring a Managed Services Engineer Near South Bend, IN
Position OverviewAs a Managed Services Engineer, you will work in a client-facing role to design, implement, troubleshoot, and maintain the critical IT infrastructure that our clients rely on. You will identify, research, respond to, and resolve complex technical problems; serving as the second layer of support for clients who call the Service Desk with technical questions, concerns, and requests. This is a hybrid role that requires three days per week in office with travel to client sites possible five days per week.
Essential Duties & Responsibilities
What's in it for You?
Essential Duties & Responsibilities
- Working directly with managed services clients to assist in managing IT environments
- Onboard clients, document environments, and setup monitoring and alerts
- Provide general support to all clients as needed
- Provide Tier 2 escalation support for Service Desk and Managed Services incidents, service requests, and changes
- Ensure recurring / preventative maintenance plans are defined and implemented for managed services customers
- Other duties as assigned
- Bachelor of Science degree in Computer Science, Information Systems, or related field - or an equivalent combination of education and experience
- 3-5 years' experience working with servers, networks, desktops, laptops, and troubleshooting networked environments
- Strong background in Microsoft Office 365
- Experience with Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity
- Experience with remote access, UPS's, print servers and printer maintenance and repair
- Excellent interpersonal, written, and verbal communication skills required. Prior communication with C level executives a plus
- Resourceful in getting things done, self-starter, productive working independently or collaboratively - ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
- Share our values: growth, relationships, integrity, and true grit
What's in it for You?
- Opportunity to work with a rapidly expanding tech company in the booming field of data science and cloud computing, alongside some of the brightest minds in the industry
- Opportunity to work with cutting-edge technology in a casual, fun environment
- Opportunity to be a part of a local company committed to making a difference in our community
- Chance to work with a rapidly expanding tech company
- Flexible schedule and paid time off
- Free snacks and an unlimited supply of coffee
- Social events such as happy hours, game nights, holiday parties, birthday celebrations, movie days, ice cream sundae bars, fancy coffee carts, company softball team, etc.
- Competitive salary and benefits package including health, vision, dental, and life insurance and 401K with company match
Job Summary
JOB TYPE
Full Time
SALARY
$61k-76k (estimate)
POST DATE
06/07/2024
EXPIRATION DATE
06/30/2024
WEBSITE
graham-allen.com
HEADQUARTERS
South Bend, IN
SIZE
25 - 50
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