5 REMOTE - Client Service Associate Jobs in Lancaster, PA
Graham is Hiring a Remote REMOTE - Client Service Associate
Status: Full-Time Hourly (40 hours)
Hours: Contract Position, 5 days per week, from 9am-6pm EDT with one-hour lunch
- Phenomenal customer service, written, and verbal communication skills*
NoteThis is not a call center position. On an average day, you will have approximately 20 calls. The majority of communication between the Client Service Associate and the client is done through email or chat.
Compensation & Benefits
- Temporary job opportunity in a very reputable organization
- Paid Sick Time
- Paid Vacation
- Health insurance, medical and dental
- Free FinFit Financial Wellness Benefit
- Free Personal Financial Training Library Benefit
- Shopping Discount Program, Workplace Advantage
- Employee Assistance Program
- Counseling
- Legal & Financial Consultations
- Pharmacy Discount Card
- Provide fast and friendly support to clients, addressing inquiries and resolving issues in a timely manner.
- Understand client inquiries and problems thoroughly, troubleshoot effectively, and deliver optimal solutions.
- Act as the primary point of contact for clients who do not have a dedicated support person assigned to their accounts.
- Advocate for clients' needs and preferences within the organization, ensuring their voices are heard and their concerns are addressed.
- Connect clients with the appropriate resources and departments to resolve issues and fulfill requests.
- Gather and report client sentiment and feedback to relevant stakeholders, contributing to the improvement of products and services.
- Collaborate with other teams within the organization to ensure seamless client experiences and effective problem resolution.
- Exceptional communication skills, both written and verbal
- Strong organization and filing abilities.
- Strong organizational skills with a keen attention to detail
- Proficiency in Microsoft Office Suite, particularly Excel and Word
- Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
- Previous experience in a customer support role preferred.
- Strong computer literacy (email, word processing, video conferencing,
- online research, CRM, and software navigation.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- This position routinely utilizes standard office equipment such as laptops, computers, phones, photocopiers, and filing cabinets, in a home office as well as an in-person office environment.
- Ability to lift/move up to 20 pounds.
- This position is generally performed in a professional office setting; 70% sitting, 20% standing, and 10% walking.
- The physical requirements described are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with a qualifying disability to perform the essential functions.
Job Summary
Contractor
Insurance
$42k-53k (estimate)
05/22/2024
07/10/2024
grahamco.com
PHILADELPHIA, PA
200 - 500
1950
Private
WILLIAM A GRAHAM IV
$50M - $200M
Insurance
Related Companies
About Graham
The Graham is an insurance brokerage and consulting firm that providesemployee safety and business viability services.
The job skills required for REMOTE - Client Service Associate include Client Service, Customer Service, Microsoft Office, Communication Skills, Confidentiality, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a REMOTE - Client Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by REMOTE - Client Service Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for REMOTE - Client Service Associate positions, which can be used as a reference in future career path planning. As a REMOTE - Client Service Associate, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary REMOTE - Client Service Associate. You can explore the career advancement for a REMOTE - Client Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Associate job description and responsibilities
Maintain an updated knowledge of the organization's products, services, and customer service policies.
01/13/2022: Albany, GA
Provided daily financial transaction services for clients while delivering excellent customer care.
03/06/2022: San Bernardino, CA
Understand Clients' business to predict their needs and provide appropriate solutions.
03/05/2022: Oakland, CA
Processes and follows up on client documentation for proper maintenance of accounts.
01/23/2022: Temple, TX
Registered Client Service Associates (CSAs) help to shape the future of service by modernizing the client experience through an elevated standard of care.
12/25/2021: Modesto, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Associate jobs
Client Service Associates may also handle client complaints and provide resolutions.
02/27/2022: Providence, RI
Develop an ability to communicate effectively with clients, managers and other associates.
02/06/2022: Peoria, IL
May deliver exceptional customer experience while uncovering product or service needs for referral opportunities.
01/31/2022: Oakland, CA
Gained a clear understanding of client base to ensure the best possible handling of calls, visitors, and support requirements.
03/05/2022: Detroit, MI
Must be positive customer service attitude and dedication to quality, with a demonstrated attention to detail.
12/27/2021: Pierre, SD
Step 3: View the best colleges and universities for Client Service Associate.
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