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As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.
5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.
5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe.
As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
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We’re hiring full-time INBOUND phone Customer Service Representatives to start in August 2024! You’ll be part of a team reporting to a Supervisor, Customer Experience.
Join us at 1150 W. Grove Parkway, Tempe, AZ 85283.
Pay :
Start at $19.50 / hour with three automatic raises in 12 months bringing your pay to $20.70 / hour!
Shifts, Training & Work Environment :
Enjoy your weekends off! We are hiring for our shift of 9 : 30 a.m. to 6 : 00 p.m. local AZ time Monday through Friday.
Our 8-week ONSITE onboarding and training academy empowers you to confidently connect with our customers through core skills like critical thinking, decision making and communication.
After completing our 8-week onsite training, team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home (2 days working at home are your choice and can change each week based on your preference).
You can also enjoy working in the office up to 5 days!
You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts typically after 6 months.
Grow with Grainger :
Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across speciality teams or into other departments of our evolving business.
Our Culture :
We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.
You Will :
Build and strengthen customer relationships by responding to a high volume of inbound phone calls that leave customers with a positive impression.
Demonstrate professional oral and written communication skills including strong reading comprehension
Navigate customers’ challenges by using all resources for account selection, product identification, order placement, and order management.
Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
Manage and mitigate risk by taking appropriate actions.
Collaborate daily in a positive, team-based environment that’s committed to doing business with ethics and integrity.
You Have :
High School diploma or equivalent.
1 years of customer service experience. Inbound customer service center experience preferred
Strong desire and willingness to help customers by providing friendly, knowledgeable and effortless experiences.
Experience with high touch, hands-on, personalized service with customers in a fast-paced environment
Ability to commute to our facility
Ability to sit up to 8 hours a day
A secure workspace dedicated to job activity (Required for work from home / hybrid)
Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds.
Required for work from home / hybrid)
Our Benefits :
With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out some of the rewards available to you with Grainger :
6 free sessions each year with a licensed therapist to support emotional wellbeing
Paid time off (PTO) and 6 company holidays per year
Access to up to 30% of your paycheck before payday to help with financial emergencies
Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
Tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools
Employee discounts and more!
Grainger is an equal opportunity / affirmative action employer. We provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic.
Our commitment to inclusivity includes offering reasonable accommodations during the hiring process. If you require an accommodation during interviews, please let us know and we will provide the appropriate assistance.
LI-MF1
LI-Hybrid
Last updated : 2024-06-21
Full Time
Wholesale
$34k-43k (estimate)
05/02/2024
09/21/2024
grainger.com
ALBANY, NY
15,000 - 50,000
1927
Public
JOE BIRENIAK
$10B - $50B
Wholesale
Grainger is an Illinois-based industrial supply company that distributes MRO products such as fasteners, adhesives, and pipes for the commercial sector across US and Canada.
The following is the career advancement route for Customer service rep positions, which can be used as a reference in future career path planning. As a Customer service rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service rep. You can explore the career advancement for a Customer service rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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Step 3: View the best colleges and universities for Customer Service Rep.