** PM Front Desk Supervisor**

**Job Category****:** Front Office **Requisition Number****:** AMFRO02630 Showing 1 location **Job Details**

**Description**

Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Major Responsibilities

Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner. Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.

Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

Supervise the Front Desk, Bell Stand, Valet, Drivers, PBX Operators and Night Audit to insure guests receive outstanding customer service in all areas of the hotel.

Manage multiple activities often in stressful situations.

Works with associates to provide outstanding customer service to guests.

Read, understand, interpret, and make decisions regarding information found in a variety of related reports, financial statements, and other internal and external correspondence.

Possess strong working knowledge of hotel operations and front office management as well as a strong working knowledge of the hospitality industry.

Ability to negotiate with confidence and to persuasively resolve guest issues.

Communicate and counsel associates as necessary.

Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communications.

Organize oneself, ones work, and the efforts of others and be attentive to detail.

Make effective judgments on the various components of the position and the property and to effectively solve guest and operational problems.

Other Duties and Responsibilities

Complies with Company Standards of Service as outlined for AURO Hotels.

Projects a favorable image of AURO Hotels to the public at all times.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Treats guests, vendors, customers and co-workers with professionalism and respect at all times.

Completes Departmental, AURO Hotels and Brand standards training as assigned.

Maintains a clean and neat appearance at all times.

Must be able to work flexible work hours/schedule including evenings, weekends and holidays.

Nothing in this job description restricts managements right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education

College degree preferred; High School Diploma and/or 2-3 years experience or equivalent combination of education and experience required.

Certificates & Licenses

Valid State Drivers License (anyone driving a Company vehicle or required to drive as a part of their job); Others required by Brand Standard and/or State Law.

Computer Skills

As required by Brand Standard and Company standards

Language Ability

Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.

Math Ability

Able to perform basic math problems.

Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally required to lift up to 40 pounds. The associate is frequently required to talk and/or hear. The associate is constantly required to walk and stand, sometimes for several hours at a time, and use their hands and fingers to operate a computer. The associate is constantly required to use their vision to perform an activity such as but not limited to: viewing a computer terminal, and reading

**Skills**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Preferred**

High School or better.

**Experience**

**Required**

**1-2 years:** Front Desk