ATC is seeking a skilled professional to provide IT Specialist Support for the Headquarters Air Force/Space Force's most senior leadership. The successful candidate will be familiar with military customs and courtesies, have strong oral and written communication skills, experience supporting executive-level personnel, and a thorough understanding of government processes, especially those of the Department of Defense (DoD). Responsibilities including technical support for applications and programs to staff members and customers within the organization.

Primary Responsibilities

• Applying application knowledge of complex communications systems
• Answering telephones and MS Teams calls.
• Provide support for AFDW/PK personnel, which includes incident management activities such as basic fixes and/or repairs, general troubleshooting, and non-invasive corrective actions for all end-user systems, including approved peripherals (e.g. printers, Keyboard/Video/Mouse (KVM) switchboxes, monitors, projectors).
• Perform first-call resolution of a ticket, defined as resolving the issue to the customer’s satisfaction and with the customer’s concurrence that the issue was resolved. Resolve issues remotely, when possible.
• Assign tickets to GSO technicians as dictated by GSO or Government direction.
• Configure user settings (e.g. add PST to email account, assist with backup of files to shared network drive, etc.).
• Problem Isolation and Resolution Support
• Coordinate with other departments to ensure business functions cohesively
• Regularly monitor operations to identify areas of improvement and process enhancement

Minimum Qualifications

• US Citizenship required. Must have an active Secret security clearance, or ability to obtain.
• Bachelor's Degree in Information Technology or Computer Science
• Minimum five (5) years of experience managing help desks supporting approximately 150 personnel and integrating service providers for a blend of basic and premier customers.
• Excellent verbal, written, and interpersonal communication skills are required for effective interface with all internal and external contacts.
• Familiarity with online tools used by the Federal Government for solicitations and proven record of success developing opportunities within the DoD community.

Additional Skill/Experience/Certifications

• History working with Air Force/DoD Entities
• Certified Customer Representative from an organization such as the Help Desk Institute (HDI)
• Comp TIA A
• Comp TIA Security
• MUS BE ABLE TO WORK INDEPENTENTLY WITHIN 30 DAYS AFTER AWARD

Working at ATC

Working at ATC means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ATC employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe.

Schedule:

8 hour shift

Hybrid work: Monday & Friday = Telework as mission dictates / Tuesday – Thursday = On- Site

Work Location: In person/Hybrid, Joint Base Andrews, Camp Springs MD

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

ATC offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce.

ATC is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity)

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Vision insurance