Hospitality with Heart & Soul

At PCH Hotels & Resorts, we believe that our “Heart & Soul” is what sets us apart – in our connections with associates, owners, partners, communities, and our unmatched guest experience. If you're looking for a career in the hospitality industry that's both challenging and rewarding while providing opportunities for growth and advancement, apply now and become a part of a dynamic team that’s making a difference!

PCH Hotels & Resorts is an award-winning, full-service hospitality management company that operates nine hotels and resorts, featuring 25 restaurants, bars, and lounges, as well as full-service spas, retail shopping, a performing arts center, and more! As a trusted partner of Marriott, IHG, Autograph, and Renaissance brands, we are poised for continued growth and expansion in the hotel, resort, and lifestyle segments and we're always looking for talented individuals to join our team!

https://www.pchresorts.com/

The Grand Hotel Golf Resort & Spa located in beautiful Point Clear, AL is looking to hire an Executive Meeting Manager!

• · Demonstrates a strong commitment to PCH's Customer Service Standards, the hotel's Brand Standards, and the operational aspects of business bookings.
• · Actively participates in daily stand-up meetings and consistently adheres to the brand's service basics.
• · Provides exemplary customer service to drive customer satisfaction and loyalty, going above and beyond to assist customers and ensure their needs are met before and during their program/event.
• · Understands customers’ needs and preferences, recommending appropriate features and services that exceed their expectations and nurturing loyalty to PCH.
• · Gains a deep understanding of the hotel's primary target customers and their service expectations, offering tailored business solutions both pre and during the program/event.
• · Negotiates services of the hotel and executes PCH Group Sales Agreements for each business opportunity.
• · Collaborates with Event Management and/or Operations to deliver a customer experience that surpasses expectations.
• · Serves as the customer's main point of contact during their events/programs, ensuring their daily needs are met, and overall satisfaction is achieved.
• · Works closely with off-property sales channels to coordinate and complement sales efforts without duplication.
• · Proactively identifies, qualifies, and solicits new group/catering business to achieve personal and hotel revenue goals.
• · Keeps well-informed of market trends, including competitors' strengths and weaknesses, economic conditions, supply, and demand, and leverages this knowledge to make strategic sales decisions.
• · Closes the best opportunities for the hotel based on market conditions and specific hotel needs.
• · Utilizes strong negotiation skills and creative selling abilities to secure business and negotiate contracts.
• · Builds and nurtures relationships with both existing and new customers to foster future bookings.
• · Engages in sales calls, entertainment, FAM trips, trade shows, etc., to strengthen relationships.
• · Develops strong ties within the community to expand the customer base for group/catering sales opportunities.
• · Makes effective use of Marriott Global Source and other available eTools (e.g., eRooming Lists, eProposals, Passkey) to enhance sales processes.
• · Monitors same-day selling procedures to optimize room revenue and hotel occupancy.
• · Conducts site inspections to showcase the hotel's offerings to potential clients effectively.
• · Sets a positive example for guest relations and acts as a brand ambassador.
• · Provides comprehensive and effective turnover to Event Management/Catering Sales as needed.
• · Interacts with guests to gather feedback on product quality and service levels, responding promptly and professionally to address any issues or complaints.
• · Attends pre- and post-convention meetings to understand group needs and gather feedback on the product's quality, service levels, and overall guest satisfaction.
• · Regularly reviews meeting planner results to assess guest satisfaction levels and continuously strives to enhance service performance.

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.