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We are a leading company committed to delivering exceptional customer experiences. We are seeking a dynamic and enthusiastic individual to join our team as a Customer Engagement Specialist. If you have a passion for building relationships, fostering customer loyalty, and creating positive interactions, we want to hear from you!Please read before you apply:- Must be at least 18 yrs of age or older- Must NOT a criminal background less than 7 yrs ago
- Must reside in Houston
Responsibilities:
* Customer Interaction:
* Act as a primary point of contact for customers, engaging with them through various channels
* Build and maintain positive relationships by providing personalized and attentive support.
* Proactive Outreach:
* Initiate proactive communication with customers to gather feedback, address concerns, and ensure satisfaction.
* Customer Onboarding:
* Facilitate the onboarding process for new customers, ensuring a smooth transition
* Product Knowledge:
* Develop a deep understanding of our products/services to effectively communicate their features, benefits, and value proposition to customers.
* Issue Resolution:
* Handle customer inquiries, concerns, and complaints with empathy and efficiency, striving for first-contact resolution whenever possible.
* Collaborate with other departments to address and resolve complex issues.
* Feedback Collection:
* Gather customer feedback through surveys, reviews, and direct communication, providing insights to improve products and services.
* Customer Retention:
* Implement strategies to enhance customer retention, including loyalty programs, special offers, and personalized communications.
* Collaboration:
* Work closely with cross-functional teams, including marketing, sales, and product development, to ensure a cohesive customer experience.
* Data Analysis:
* Analyze customer engagement metrics to identify trends, opportunities, and areas for improvement.
* Prepare reports on customer satisfaction and engagement for management.
Qualifications:
* Experienced in Marketing, Business, Communications, or related field but NOT required
* Proven experience in customer service or customer engagement roles.
* Excellent communication skills, both written and verbal.
* Strong interpersonal skills with a customer-centric mindset.
* Ability to multitask and prioritize in a fast-paced environment.
Job Types: Full-time, Part-time
Pay: $750.00 - $1,000.00 per week
Expected hours: 20 – 60 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Part Time | Full Time
$44k-56k (estimate)
02/26/2024
07/22/2024
50 - 100
2003
WANG MING CHIH
<$5M
The job skills required for Customer Engagement Specialist include Customer Service, Communication Skills, Customer Satisfaction, Communicates Effectively, Empathy, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Engagement Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Engagement Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Engagement Specialist positions, which can be used as a reference in future career path planning. As a Customer Engagement Specialist, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Engagement Specialist. You can explore the career advancement for a Customer Engagement Specialist below and select your interested title to get hiring information.