11 Call Center Supervisor Jobs in Carlsbad, CA
Grand Pacific Resorts is Hiring a Call Center Supervisor Near Carlsbad, CA
Essential Responsibilities
- Creating and leading new processes to improve accuracy and team efficiency
- Supervising and implementing change.
- Weekly validations of all data which includes verifying all reservations, banking’s, ownership verifications and owner contracts are accurate and modifying/researching as necessary.
- Processing an average of 50 or more owner rental contracts per week and notifying owners of acceptance or denial & maintaining correct balance of owner rental allocations within the PMS system. Instructions, review and preparation of documentation and training.
- Measure staff performance and develop appropriate strategies for strengthening areas in need of improvement, including but not limited to; coaching and administering of all disciplinary actions, completing annual reviews & training/action plans
- Reconciliation of all Owner Rental reservations with accounting and the resorts on a daily bases
- Creates new and unique methods and procedures to streamline tasks; with an emphasis on efficiency and accuracy.
- Measure staff performance and develop appropriate strategies for strengthening areas in need of improvement, including but not limited to; coaching and administering of disciplinary actions, completing annual reviews & training/action plans.
- Resolve inbound and outbound escalations with owners and guests with confident courteous services
- In person scheduled or unannounced meetings with guests as required.
- Incoming and outgoing calls as required by business demands.
- Assisting with any ResorTime/GPVS campaigns, duties or projects as needed.
- Must be available to work varied schedules based upon the organization’s needs to include weekends
- Maintains a professional appearance and attitude.
- Other duties as needed.
- Knowledge of SalesForce preferred
- Proficient in Microsoft Office
- Possess the ability to work under pressure and have the ability to complete multiple tasks simultaneously.
- Excellent reading and writing skills to complete reports, giving and receiving instructions, review and preparation of documentation and training.
- Must perform well independently as well as in a team environment.
- High energy and a desire to embrace & nurture our “Promises Kept” and “Be Epic” culture.
- Must be available to work varied schedules based upon the organization’s needs.
- Maintains a professional appearance and attitude.
- Prior call center or hospitality experience with strong customer service skills.
- Exceptional organizational skills and an efficient problem solver.
- Demonstrate a reputation for reliability and consistency that builds trust and confidence in others while providing direction & motivation to associates.
Personal And Interpersonal SkillsWelcoming and warm personality. Demonstrates genuine care for customers and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Can create an environment where associates thrive and actively seek approval of the manager. Conveys trust in associates and elevates their confidence by encouraging decision making and learning opportunities. Is a self-improver who develops a variety of approaches and communication techniques tailored to each situation. Builds high performing teams and compels them to embrace a shared vision for success.
Job Summary
Full Time
Durable Manufacturing
$61k-84k (estimate)
05/31/2024
07/15/2024
grandpacficresorts.com
Carlsbad, CA
<25
Durable Manufacturing
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The job skills required for Call Center Supervisor include Call Center, Customer Service, Coaching, Microsoft Office, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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Focus on Agent Engagement and Retention.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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