**Front Desk Specialist - Lead**

at Grand Rapids Ophthalmology Grand Rapids, MI Grand Rapids Ophthalmology is looking for a Lead Front Desk Lead to join our growing team. The ideal candidate will possess strong communication and computer skills and extend superior client service by creating a positive first impression and showing patients that we provide unsurpassed care right from the start.

**PRIMARY RESPONSIBILITIES**

* Composing a monthly schedule taking into consideration vacation requests, Saturday rotation, holidays, and the needs of the other offices while determining staffing.

* Monitoring any incoming EHR tasks and the designated task inbox associated with them.

* Training new hires being sure to keep current on any changes in training materials.

* Monitoring doctor schedules including on call changes, illnesses, and last-minute leave requests or additions and reporting them accordingly.

* Providing a welcoming environment for any new or existing staff members that may wish to job shadow front desk.

* Touching base with front desk team members throughout the week to ensure that any missed punches, overtime, or call-ins are reported to management in a timely fashion.

* Keeping track of the master reschedule book, office coffee order, office supply order etc. and delegating tasks as needed.

* Managing the cash drawer checking daily for any discrepancies or change needs.

* Keeping the overall energy of the department positive and efficient.

* Working closely with management to maintain an open dialogue between them and members of the front desk team.

**EDUCATION**

* Minimum of HS Diploma

**SKILLS & EXPERIENCE**

* Prior Optometry, Ophthalmology, or medical background preferred.

* Experience with NextGen software or other EHR is preferred.

* Strong communication and interpersonal skills.

* Must be well-organized, a team-player, and detail-oriented.

* Motivated and dependable with a patient-friendly personality.

* Demonstrated superior computer skills.

If you need assistance with this application, please contact (636) 227-2600

Please do not contact the office directly only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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