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QVC Frazer FT Retail Store Team Member

Job Description *****NEW COMPETITIVE PAY RATES IN OUR QVC FRAZER OUTLET*****

**The Opportunity:**

Reporting to the store leadership team the Retail Store Team Member will perform many duties to provide a high standard of customer service, inventory processing & control while promoting QxH brands to all who visit the outlet stores.

**Your Impact:**

**Customer Service**

* To attend to customer requirements promptly, courteously, and efficiently thereby building a high degree of customer loyalty and repeat business.

* To respond to customer enquiries effectively & efficiently, resolving customer issues where possible at first point of contact.

* To provide a positive image of QxH to every customer in line with the QxH brand & values.

* To promote sales by way of merchandising, product knowledge.

**Cashier Duties**

* To Process sales & refunds through the stores epos system.

* Ensure the till drawer is counted prior to store opening and any discrepancies reported to store management.

* Maintain and complete all necessary documentation for refunds, sundries & voids.

* To disposition customer returns to the correct channel.

* To inform staff & management of any security issue

**Stock Room Duties**

* To receive deliveries ensuring the correct documentation is present

* To check, price & make good for sale all products received on pallets and record any discrepancies.

**Merchandising**

* To ensure all product is clearly ticketed displaying the correct information.

* To ensure the product from the stock room is brought onto the sales floor timely and displayed in the correct area

* To ensure the correct positioning and the information held on POS material is relevant to the product.

* Reporting & recording any damaged goods, not fit for sale.

* Maintaining a high standard of store cleanliness, appearance, and hygiene to promote a good image to the customer.

**What You Bring:**

* Good communication skills

* High level of customer service standards.

* High level of awareness for health & safety in the workplace.

* Must exhibit a professional demeanor and a positive attitude.

* Ability to multitask and prioritize in a fast paced environment.

* Ability to comply with all company policies and procedures.

* **Minimum** **Education:** High School Diploma or the equivalent.

* **Minimum** **Experience**: None

* ***Preferred*** **Experience:** 1 year of retail experience or in a similar function preferred.

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