We are seeking a part time Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, direct the caller to their destination and schedule service appointments. This will primarily be a Saturday position that pays $20/hour with possibility of adding weekdays for team coverage as needed.

At Grants Pass Toyota, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Grants Pass Toyota, is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Family owned and operated

• Saturday lunches provided

• Discounts on products and services

Responsibilities

• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Schedule inbound callers service appointments
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work Saturdays and possibly fill in on some week days
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance