Hi, we're Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.
We're looking for a Manager of Training. Your primary responsibility will be managing a comprehensive training program for Gravie's customer service representatives. In addition, you will play a key role in developing and executing Gravie's Knowledge Management strategy to ensure consistency, accuracy, and relevance to the audience.
You Will:
•Develop and promote a Training program and Knowledge Management strategy. This will include organizing the training curriculum and delivery approach to train newly hired Gravie Care customer service teams and ensuring they have the skills and resources needed to support their daily job requirements.
•Knowledge Management is the systematic process of documenting the information needed to deliver Gravie's operational business processes. You will establish a process of developing process documentation, reference materials and other resources and regularly reviewing these materials for continuing accuracy.
•Build and maintain a Continued Education program to ensure the Gravie Care team are regularly given opportunities to develop service excellence skills as well as maintain currency on content updates.
•Design and manage the yearly roadmap for the Gravie training team. Provide direction to the training team for creating and updating content for onboarding, new hire, and ongoing training curricula.
•Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.
•Oversee and guide a team of 5-10 trainers in executing training programs organization-wide, managing strategy development, execution, and assessment, while fostering collaboration to identify needs and equipping trainers for success.
You Bring:
•You have a 5 years of experience in a similar role developing, and executing learning, product, and knowledge management programs in a growth environment Healthcare Industry experience strongly preferred but not required.
•Demonstrated expertise in training leadership with direct management of trainer teams, including a history of developing effective programs, improving team performance, and boosting learning results.
•Highly motivated and flexible in the face of ambiguous and complex problems, taking an adaptive and open-minded approach to new challenges. Able to seamlessly alternate between various tasks and roll with the punches when things change.
•Outcomes focused mind set to determine and deliver an effective knowledge management program.
Extra Credit:
•TPA or health plan experience
•Knowledge of medical terminology and/or medical coding
•Previous experience in a high-growth company environment
Competitive pay is standard. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard benefits, Gravie's package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, cell phone reimbursement, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.