16 Service Desk Analyst Jobs in Charlotte, NC
Gravity IT Resources is Hiring a Service Desk Analyst Near Charlotte, NC
Job Title: Service Desk Analyst
Location: Charlotte, NC
Job-Type: Contract
Referral Fee: $500
Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).
Position Overview:
Gravity is looking for a Desktop Support Analyst to provide support to the Charlotte office and remote support to other regional locations. This role has a 5 day a week onsite requirement to the headquarters in Uptown.
The successful candidate will have 4 years of experience in a Service Desk, customer support-based role. The primary function is to ensure a positive user experience for the client's associates in Charlotte and Singapore offices. The role will require someone who can establish effective relationships with business partners locally and act to ensure consistency in successful support.
Our client is a global investment management firm. They source differentiated opportunities and build long-term portfolios across public and private fixed income, real estate, ad specialist equity markets. With investment professionals based across the globe, the firm is able to effectively serve its clients and their 350 billion AUM.
Duties & Responsibilities:
· Ensure a normal level of service is maintained, take necessary actions to restore a service to normal operation when there is a negative impact to regional business operations.
· Escalate procedures when necessary, making sure a service is executed by the appropriate party.
· Use ServiceNow for incident management and ensure that problems are resolved in a timely and high-quality manner.
· Partner with global team to ensure appropriate knowledge management standards are maintained to support global service delivery efforts.
· Participate in local and global initiatives, supporting the needs of local business partners as well as the objectives and outcomes.
Required Experience & Skills:
· 4 years of experience in a Desktop Support or Service Desk role
· 4 years of experience and a strong knowledge of ITIL foundation concepts
· 4 years of experience and strong knowledge of technical endpoints, A/V room technology, client applications, and other related technologies
· Experience with ServiceNow preferred
· Bachelor's degree preferred
Job Summary
Full Time
$49k-61k (estimate)
06/28/2024
07/13/2024
gravityitresources.com
FORT LAUDERDALE, FL
<25
2015
RICK CONNOLLY
$5M - $10M
Business Services
Related Companies
About Gravity IT Resources
Gravity IT Resources is a talent centric, referral driven and culture focused IT staffing firm. We help our clients find highly skilled, highly engaged IT talent to execute their mission critical projects in application development, IT infrastructure and IT support. Gravity IT Resources wakes up every day with a mission to provide IT talent and our employees with compelling career opportunities and a powerful framework to build a life of significance and purpose. We believe by putting the needs of IT talent first, we can offer IT talent AND our clients real value. Gravity IT Resources provides... IT talent: Innovative financial and personal development programs that improve lives, making Gravity IT Resources the employer of choice for top IT talent Opportunities for passive income by referring qualified candidates and assignments Access to multiple assignments with an emphasis on both technical and cultural fit 24/7 access to a dedicated Talent Agent to help achieve career objectives Gravity IT Resources provides clients: Access to a community of growth oriented, highly engaged and positively referred IT talent Shorter search lead times and access to a wider net of better qualified, often passive candidates A true partner with tools to help assess technical AND cultural fit 24/7 access to a dedicated Client Advocate to achieve business objectives We invite you to learn more about our unique approach to IT staffing and hope you join us as an employee, client, referrer or friend. Together, we can make a difference! http://gravityitresources.com/careers/
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The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
