Job Title: Sr. Manager HR IT Operations

Location: Miami, Florida – Bentonville, Arkansas – Dallas, Texas

Job-Type: Direct Hire

Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).

Summary of Position:

The Sr. Manager of IT Operations will work as part of the HR Technology team and will be responsible for leading various efforts and complex projects pertaining to all technology within the HR Operations value stream. This incumbent will own the end-to-end customer experience and help drive and influence the product roadmap to meet the customer needs.

This role will liaison directly with internal customers to represent their journey, working cross-functionally to guide products from conception to launch. A strong candidate will demonstrate excellent communication skills, problem solving capabilities, have an analytical mindset, and the ability to bridge the technical and business worlds. The ideal candidate must also have a passion for driving change and be customer obsessed.

Responsibilities:

• Lead the product development team, ensuring successful delivery of roadmap releases and features while achieving product goals and KPIs.
• Proactively address product development issues and escalate to senior leadership when necessary.
• Conduct discovery sessions with internal stakeholders, validating opportunities and solutions to define and manage the product roadmap.
• Direct the direction of features for design systems and break down the product vision into continuous value delivery.
• Demonstrate ability to conduct high level needs analysis and produce reporting and data analysis
• Demonstrate ability to plan, meet deadlines, and manage competing priorities. Ability to work in a fast-paced dynamic work environment
• Regularly report product metrics to leadership.
• Ensure organizational readiness and keep development, design, and product teams informed.
• Assist with product positioning and key messaging and be prepared for internal training and demos.
• Actively Manage business relationships with respectful candor and hold the line on product mindset and be culture change agent.
• Inform and support the product portfolio vision and ensure its alignment with overall business strategies and objectives
• Manage resource pipelines to ensure timely delivery and proper support for products and services within the portfolio
• Coach and develop a pipeline of talent within the organization
• Identifies and documents business and technical requirements using standard templates
• Monitors effectiveness of current business practices and identifies areas for improvement/innovation. Has exceptional skills and expertise of business processes, and IT systems related to application security
• Exhibits strong facilitation and communication skills both written and oral and interacts with technical and business personnel
• Ensure compliance with technical best practices, standards and policies
• Responsible for providing recommendations to senior management for process and/or system improvements

Qualifications:

• Bachelor’s Degree or equivalent certified practical experience; secondary degree preferred (e.g., masters, PhD)
• 8 years progressive experience concurrent with 4 years in technical product management and 2 years in leading product teams
• Experience driving product roadmap, design and execute against leaderships overall strategy
• Ability to deliver results in a complex, matrixed environment, driving alignment across multiple stakeholders
• Ability to structure ambiguity, break down complex problems, and drive solutioning
• Strong communication skills with proven experience handling collaboration across executives and other stakeholders
• Strong analytical skills, leading research, analysis, and data insights to inform decisions
• Workday experience is crucial
• Workday Certifications is a plus

Additional Requirements:

• Experience working as a leader and collaborator in a team-oriented environment is essential
• Outstanding presentation and leadership skills; high EQ with strong interpersonal skills and ability to influence
• History of driving complex, ambiguous projects across multiple groups of stakeholders
• Strong strategic thinker with knowledge of business and technology
• Excellent organization, time-management and attention to detail with ability to multi-task
• Comfortable working in a time-sensitive and rapidly changing organization
• Quick learner with a solution-oriented mindset and willingness to challenge
• Positive attitude, passionate and energetic
• Flexibility for travel

What we offer:

• The opportunity to deliver impact across one of the largest homebuilders in the United States.
• A corporate culture focused on growth and development.
• Freedom to try new impactful ideas.
• Ability to deploy your work to teams across 40 divisions and interact directly with those teams.
• End-to-end project ownership.
• Occasional travel for team activities and meetings.
• Hybrid work schedule with you located in Miami, FL
• Healthcare (medical, dental, vision) and 401k matching