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Department: Highland Family Medicine
Schedule: Fulltime (1.0 FTE)
Wage: $17.59- $19.04
Summary: Providing quality customer service to patients by greeting them in person and on
the telephone, scheduling appointments and maintaining patient demographics in EHR. Work in
a professional manner that keeps the medical office running efficiently.
Essential Duties and Responsibilities include the following:
Welcomes patients and visitors in person and on the telephone.
Optimizes patient satisfaction and provider time by scheduling and coordinating patient
appointments.
Assist patients in completing all necessary registration forms.
Register new patients and updates existing patient demographics.
Verifying patient insurance.
Keep patient appointments on schedule by notifying back office staff of patient’s arrival.
Communicating with patients and clinical staff of any delays.
Maintain patient waiting areas and front-desk areas in an organized manner.
Scanning and indexing patient records into EHR.
Call patients daily to confirm next day appointments.
Collect copays and insurance deductibles.
Daily deposits and balancing cash box.
Protects patient confidentiality by making sure protected health information is secured by
not leaving PHI in plain sight and logging off the computer before leaving it. Adheres to
HIPAA requirements.
Retrieving faxes and delivering to appropriate staff.
Faxing information as needed.
Regularly attend staff and department meetings.
May be required to travel to other locations.
Other duties as assigned.
**Must pass pre-employment drug screen and background checks
Benefits include: Medical, Dental, Vision, Life Insurance, 403(b) Retirement plan and Paid
Time Off.
Full Time
$74k-94k (estimate)
03/15/2024
08/23/2024