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Techfetch.com On Demand Tech Workforce Hiring...
Stamford, CT | Part Time
$112k-133k (estimate)
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Desktop Engineer Manager
$121k-155k (estimate)
Full Time | Investment Management
6 Days Ago
Grayscale Investments is Hiring a Desktop Engineer Manager Near Stamford, CT
Grayscale Investments is the world’s largest digital currency asset manager. Through its family of investment products, Grayscale provides access and exposure to the digital currency asset class in the form of a traditional security without the challenges of buying, storing, and safekeeping digital currencies directly. With a proven track record and unrivaled experience, Grayscale’s products operate within existing regulatory frameworks, creating secure and compliant exposure for investors.
Position SummaryGrayscale Investments is currently looking for an experienced Desktop Engineer Manager to join our dynamic team with the mission to advance end user enablement. You will manage our MSP and need to be hands-on while responsible for top-tier service to Leadership Team Members and all employees who work onsite and remotely. You must be customer oriented, a capable trainer and able to effectively manage our MSP. In addition, working closely with the CISO and the IT Director, you will provide on-going infrastructure maintenance and expand all end user related infrastructure as the company continues to grow. As a member of the Grayscale Technology Security team, you may be asked to support other initiatives and give leverage to the team generally.
Responsibilities
Position SummaryGrayscale Investments is currently looking for an experienced Desktop Engineer Manager to join our dynamic team with the mission to advance end user enablement. You will manage our MSP and need to be hands-on while responsible for top-tier service to Leadership Team Members and all employees who work onsite and remotely. You must be customer oriented, a capable trainer and able to effectively manage our MSP. In addition, working closely with the CISO and the IT Director, you will provide on-going infrastructure maintenance and expand all end user related infrastructure as the company continues to grow. As a member of the Grayscale Technology Security team, you may be asked to support other initiatives and give leverage to the team generally.
Responsibilities
- Provide top tier service to end users and Leadership Team
- Manage MSP, both remote Helpdesk and onsite personnel
- Excellent troubleshooting knowledge of enterprise applications
- Excellent written and verbal communications to End-Users.
- Excellent training capabilities for end-users on technologies provided to users.
- Demonstrated experience with windows Client and Server operating systems
- Demonstrated experience in packaging, software management and patching of windows OS and third-party applications
- Responsible for Microsoft O365 optimization and updates
- Provide support and administration of Active Directory and Office 365 products in a hybrid environment.
- Security first mindset and experience working in regulated environments
- Working knowledge of common services and protocols such as DNS, IPSec, SSL/TLS.
- Documentation of guides and processes for end users and for helpdesk team
- Work on implementation and maintenance of windows autopilot
- Provide recommendations on how to improve workstation delivery and life cycling of hardware
- Minimum of 5-8 years Desktop Support Experience
- Minimum of 5-8 years of experience with Windows Active Directory and Office365 Products
- Prior experience working in an MSP environment
- Highly organized and self-motivated, with an ability to work both independently and on a fast-paced team
- Management experience
- Bachelor’s Degree or equivalent experience
- Ability to work in an agile environment
- Excellent written and verbal communication
- Problem-solving and critical-thinking skills
- Up-to-date knowledge of latest IT developments
- Experience working in a regulated industry and/or Financial Services
- Working knowledge of linux operating systems
- Experience with scripting languages such as powershell, bash, python
- Experience with declarative languages such as ansible, terraform or similar technologies
- Working knowledge of security products such as Crowdstrike, Netskope or similar
- Experience with Identity and Access Management platforms like Okta, Auth0
Job Summary
JOB TYPE
Full Time
INDUSTRY
Investment Management
SALARY
$121k-155k (estimate)
POST DATE
06/23/2024
EXPIRATION DATE
07/18/2024
WEBSITE
grayscale.co
HEADQUARTERS
New York, NY
SIZE
<25
INDUSTRY
Investment Management
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