36 Customer Service Rep Jobs in Woburn, MA
Graytitude is Hiring a Customer Service Rep Near Woburn, MA
- Support the sales team by facilitating requests for quotes, validating incoming orders for accuracy (e.g., pricing accuracy, conformance to minimum order requirements, shipping instructions, terms, and conditions, etc.), entering orders, providing order acknowledgments, notifying customers of changes to orders, and coordinating with other areas of the business to expedite and track orders.
- Help pursue sales leads with existing and new customers.
- Answer and return customer phone calls and emails.
- Troubleshoot, research, resolve, and escalate issues to the sales team as necessary.
- Research customer complaints and support the sales team in resolution.
- Identify and implement changes to improve sales processes and accuracy.
- Regularly monitor customer portals used to communicate RFQ s, PO s, requested date changes, etc.
- High school diploma
- 2 year of experience using Microsoft Office
- 2 years of customer service experience
- Read, write and speak fluent English
- Associate s degree in business or technical discipline
- 2 year of experience using a CRM software, such as Salesforce
- Familiarity with working in a manufacturing environment
- General familiarity with ISO Compliance, ITAR, etc. preferred
Job Summary
Full Time
$61k-79k (estimate)
05/31/2024
06/29/2024
graytitude.com
Wakefield, MA
<25
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The job skills required for Customer Service Rep include Customer Service, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.
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