Position Summary:

The Operations Manager position is responsible for the overall performance, reporting, and delivery of service for the operations team. This will include the hiring, firing, coaching and development of team members. This role will ensure the team has proper policies and procedures identified and training is sufficient. Also that the team adheres to all policies and procedures to execute efficient and accurate functions. 

Supervisory Responsibility: Operations team

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Essential Functions and Responsibilities:

• Retain, hire, motivate, coach, and develop team members to achieve team goals for the department as well as professional personal goals.
• Executes employee performance reviews for each team member. Establish and monitor metrics that help track and report on the success of the team. Focusing on deadlines and accuracy to determine if additional training or capacity adjustments need to be made.
• Act as a coach/player and as capacity needs arise, ensure coverage of properties processing needs are met by executing critical functions for each role on the team.
• Responsible for the department's execution of critical tasks and deadlines.
• Collaborate with necessary leaders to ensure processes are well integrated into the organization and operate efficiently.
• Ensure a strong connection is maintained between the department and community teams; May include visiting communities to nurture relationships, build trust and provide feedback as needed.
• Report on month end, Move In/Out, Notices, Evictions, and Late Fees to key stakeholders.
• Report on team metrics and performance at least on a quarterly basis to key stakeholders.
• Active member of the Rent Strategy team.
• You lead by example and walking in the shoes of the team members you lead. You build rapport by relating with people, encouraging them, and supporting their needs.
• Performs additional duties assigned by CFO or other supervisors.
• Establish and maintain a good working relationship of harmony and instill the BE ONE TEAM value with all internal and external contacts.

Required Skills and Motivations:

• Requires a HIGH level of self-organization.
• Detail oriented with the ability to prioritize multiple tasks and efficiently manage and maintain related workflow.
• You are levelheaded. You keep your cool during stressful situations and quickly find solutions.
• You are confident and decisive. You take initiative and are not afraid to make a decision.
• Knowledge of state landlord-tenant law and fair housing.
• Desire to learn and take initiative.
• Ability to operate confidentiality when dealing with sensitive information and situations.
• Must be able to work at a fast pace, perform duties while under pressure and stay organized to meet deadlines in a timely manner.
• Communicate with other team members, leaders, and all stakeholders within GRE Management professionally, timely, and great customer service.

Qualifications:

Special Licenses and/or Certificates:

None

Education and/or Experience:

• BA or BS degree preferred.
• At least 5 years’ experience in property management or related field preferred.
• At least 1-year supervisory experience, with demonstrating leadership skills

Computer Skills:

• Knowledge of Yardi, Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook, Microsoft Word, and Windows Operating System

Language Proficiency:

• Must be able to speak, read and write in English, in a manner sufficient to carry out duties

Work Schedule:

• The work schedule for this job description is Monday – Friday 8:30am – 5:00pm, weekends and after hours are at times required to fulfill this role successfully.

FLSA Status: Exempt, Full-Time

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job.

These statements are intended to describe the general nature and level of work being performed by employees assigned with this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GRE Management is an equal opportunity employer.

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty, and integrity where engagement, hard work and results are rewarded.

Our Mission:

We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy, and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities.

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion, and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:

• We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
• Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
• We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
• We believe in the power of place and community.
• We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
• Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
• We value wellness and promote policies and practices that support healthy lifestyles.
• We expect the best of each other and provide opportunities for all individuals to reach their full potential.
• We embrace our power to make a positive impact on our community.