4 Automotive Customer Service Specialist Jobs in Vancouver, WA
Grease Monkey Vancouver/Battle Ground is Hiring an Automotive Customer Service Specialist Near Vancouver, WA
- Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
- Keep the customer waiting area clean and organized.
- Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
- Remind customers to submit feedback about their visit.
- Thank all departing customers, remind them to return.
- Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
- Process all payments using the computer system and credit card machine.
- Perform courtesy work when needed.
- Assist manager in resolving customer complaints.
- Make coffee; keep fresh coffee available at all times.
- Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
- Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.
- Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
- Input vendor shipments on computer
- Place customer quality assurance calls, write customer thank you notes.
- General center maintenance and cleaning duties.
- Attend crew meetings as required.
- Run errands and perform other duties as assigned by a Supervisor.
- Greet customers upon arrival.
- Must have expert level experience in automotive repair and service.
- Excellent customer service skills
- Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
- Attention to detail and accuracy
- Previous customer service and general office experience necessary
- Discounted Services for Employees
- Flexible Hours
- Opportunities for Advancement
Job Summary
Full Time
$51k-63k (estimate)
02/14/2023
08/01/2024
The job skills required for Automotive Customer Service Specialist include Customer Service, Written Communication, Attention to Detail, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be an Automotive Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Automotive Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Automotive Customer Service Specialist positions, which can be used as a reference in future career path planning. As an Automotive Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive Customer Service Specialist. You can explore the career advancement for an Automotive Customer Service Specialist below and select your interested title to get hiring information.
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