5 IT Support Technician Tier III Jobs in Macedonia, OH
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IT Support Technician Tier III
$59k-73k (estimate)
Full Time | Durable Manufacturing
4 Days Ago
Great Day Improvements, LLC is Hiring an IT Support Technician Tier III Near Macedonia, OH
Great Day Improvements - IT Support Technician Tier IIIThe IT Support Technician Tier III provides expert level user support and customer service on all company-supported devices, networks and applications.
#INDGDI
- Respond to and address various technical support requests urgently by providing remote and onsite support, including issues escalated from Tier I or II when appropriate. Research and resolve the high level issues not able to be resolved by Tier I or II.
- Ability to recognize recurring issues and trends and be proactive with preventative measures.
- Log activities in our incident tracking system (familiarity with Kaseya Vorex Ticketing system as a plus.)
- Ensure that all client trouble tickets or other service requests are acknowledged and addressed with a high level of urgency and per their SLA.
- Ability to perform all administrative duties for server virtualization, Active Directory, MS Exchange/Office 365.
- Configure and maintain VoIP telephone systems.
- Network troubleshooting – wired/wireless/VPN.
- Configuration and maintaining server backup utilities.
- Perform administrative duties using MDM (Mobile Device Management) software for mobile devices (familiarity with Meraki MDM as a plus.) Configuring application package installs for deployment via MDM.
- Familiarity with G-Suite (Google apps, email for business.)
- Document resolutions for future reference in company knowledgebase.
- Set up and respond to network monitoring alerts, diagnose and repair alerts. Set up additional alerts to monitor customers’ environments as necessary.
- Maintain virtual server environment as needed. Create new servers as well as reconfigure existing virtual machines as needed.
- Mentor and advise Tier I and II Support Technicians on resolutions.
- Be on a rotating on-call schedule for after-hours emergencies.
- Other duties as assigned.
- Minimum of 3 years’ experience with installation, configuration, and troubleshooting of personal computer hardware, software, and peripherals in a networked environment; mobile device management; VOIP phone systems.
- Ability to resolve the most complex technical issues through research if necessary.
- Excellent communication skills.
- Customer service experience.
- Knowledge and understanding of server technologies and virtualization. Knowledge and understanding of Active Directory and Microsoft Exchange in both on prem and Azure environments.
- Microsoft certifications or coursework towards certification are a plus.
- Ability to work independently and without direct supervision.
- Expert level knowledge of Microsoft Windows and Office products.
- Understanding and experience with mobile device management for Apple iPad.
- Experience with configuring and troubleshooting VoIP telephone systems.
- Must be able to support users in both an office and factory environment, both on site and remotely.
#INDGDI
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$59k-73k (estimate)
POST DATE
06/29/2024
EXPIRATION DATE
07/27/2024
WEBSITE
greatdayimprovements.com
HEADQUARTERS
Macedonia, OH
SIZE
100 - 200
INDUSTRY
Durable Manufacturing
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