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Overview
UP TO $19 HOURLY with FULL BENEFITS VACATION BONUSES (IN OFFICE POSITION- NO REMOTE)
The Customer Advocate (CA) is the facilitator between Great Day Improvements, LLC (GDI) customers and the company. This position will be cross trained in various office roles for PTO coverage as well.
The CA will be empowered to provide customers with assistance in all areas of the project.
Responsibilities
1. Execution of the JUMP program to ensure customer communication is maintained throughout the project2. Main point of contact for the customer in handling a question or problem3.
Keep the customer updated with timely and frequent information about progress on the project4. Facilitate customer resolutions by bringing together the appropriate GDI personnel5.
Maintain Customer Call Log
6. Other duties may be assigned
Qualifications
Applicant must have a minimum of two years' experience in customer / client services, call center, help desk, or other applicable service related industries.
Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems;
experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions.
Lastly, the CA must have great business sense and judgement.
PERFORMANCE EXPECTATIONS : 1. Customer resolutions within 24 hours or less2. JUMP program executed 100%3. Net score 90% or better in communication on customer service survey4.
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INDGDI
Last updated : 2024-09-09
Full Time
Durable Manufacturing
$38k-48k (estimate)
09/13/2024
12/08/2024
greatdayimprovements.com
Macedonia, OH
100 - 200
Durable Manufacturing
The job skills required for Processing specialist include Problem Solving, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Processing specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Processing specialist. Select any job title you are interested in and start to search job requirements.
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