Why Great Gray?

At Great Gray Trust Company, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn't in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us.

Company Background

Great Gray Trust Company is the leading independent provider of trustee and administrative services to Collective Investment Trusts (“CITs”), with over $175 billion in CIT assets, across more than 700 funds. We proudly work with 75 subadvisors, including leading firms such as Alliance Bernstein, American Funds, BlackRock, Franklin Templeton, MetLife, Neuberger Berman, PGIM, PIMCO and Raymond James.

CITs are more than just an investment vehicle. They represent a forward-thinking approach to retirement planning. These tax-exempt, pooled investment vehicles are offered to employer-sponsored retirement plans, like 401Ks. CITs are comparable to mutual funds, but, because they are tailored for the institutional retirement market, they can offer distinct advantages, including efficient administration and cost-effectiveness. CITs have a history dating back over 90 years; but they have gained favor over the past decade, driven by innovations, and Great Gray has been at the forefront.

Great Gray has consistently delivered year-over-year growth at an above market rate and is investing in the continued development of its core CIT business as well as complementary administrative services and technology solutions for the retirement market.

Madison Dearborn Partners (“MDP”) purchased Great Gray from Wilmington Trust in April 2023. As a result, Great Gray is an independent company owned by funds affiliated with MDP.

Investor Background

MDP is a leading private equity investment firm based in Chicago. Since MDP's formation in 1992, the firm has raised aggregate capital of over $28 billion and has completed over 150 platform investments. MDP invests across five dedicated industry verticals, including basic industries; business and government software and services; financial and transaction services; health care; and telecom, media, and technology services.

The Role

Innovative, servant-leadership, customer-obsessed. If those caught your attention, then the Director of Technology role at Great Gray Trust is the right one for you. We are looking for an influential technical leader to provide direction on initiatives with significant impact to the organization. A seasoned leader with experience transforming strategic initiatives into measurable business value, prioritizing based on ROI, and ensuring timely delivery of commitments.

Location

The Director of Technology role will be based in one of our three office locations: Boston, MA, Wilmington, DE or Las Vegas, NV. Great Gray currently supports a hybrid work model with 4 days onsite and 1 day remote.

Responsibilities

• Provides thought leadership in the areas of strategy and technology as it relates to infrastructure, platform, DevOps, and Azure services.
• Experience developing data strategies, including data warehouses.
• Collaborates with other leaders, Product Managers, IT architects, technical leads, engineers, and internal customers, to draft technical roadmaps and develop products according to business requirements.
• Works closely with technical leads to ensure our designs meet long-term enterprise growth needs.
• Counsels team members and enables them to reach their full potential. Sets up personal development plans and targets for team members and empowers them to do the same for their direct reports.
• Recruits, hires, and mentors’ technology resources.
• Manages relationships with external software and hardware vendors and partners.
• Collaborates with Architects to research new technologies to improve current processes, security, and performance.
• Supports the development of infrastructure-as-code and adheres to best practices and security guidelines.
• Ensures implementation of formal processes to support the product development process.
• Oversees the development and implementation of business intelligence strategies to drive data-informed decision-making.
• Ensures effective data management practices, including data governance, quality, and integration across the organization.
• Leads the management and optimization of Azure cloud services, ensuring scalability, security, and cost-efficiency.
• Drives cloud adoption strategies and ensures seamless integration with existing systems and processes.
• Stays updated on the latest Azure developments and best practices to maintain a competitive edge.
• Oversees the help desk functions to ensure prompt and effective technical support for internal stakeholders.
• Other duties as assigned.

Qualifications & Experience

• Bachelor of Science in Software Engineering, Computer Science, or another appropriate field.
• Experience building and working in an Agile environment.
• 4 years of experience working on public cloud solutions, particularly Azure.
• Experience delivering products to market.
• Experience leading software development efforts in a multi-functional environment.
• Experience with a variety of sophisticated concepts, practices with procedural and object-oriented software development methodologies, web services development, and configuration management.
• Strong experience in business intelligence, including developing and implementing BI strategies.
• Proven track record in data management, encompassing data governance, quality, and integration.
• Demonstrated ability to manage relationships with external vendors and partners.
• Experience overseeing help desk operations.

Preferred Education and Experience

• Exhibits our Great Gray attributes: Results-Driven, Innovative, Resilient and Decisive.
• Master’s degree.
• Minimum of 10 years’ professional experience.
• Advanced knowledge of Azure cloud management, including deployment, monitoring, and troubleshooting.
• Extensive experience with data management practices, including data governance, data quality, and data integration.
• Experience in vendor management, including contract negotiation and performance monitoring.
• Background in business intelligence tools and techniques, with a focus on transforming data into actionable insights.
• Knowledge of bank products, systems, and workflows.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Comfortable navigating ambiguity.
• Entrepreneurial mindset to bring best practice ideas to the team.
• Exhibits our Great Gray attributes: Results-Driven, Innovative, Resilient, and Decisive.

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