About us

#notyouraveragedentaloffice

Great Smiles of La Mesa is #notyouraveragedentaloffice. Dr. Johnson and TEAM GSLM focus on a modern comprehensive dental experience, complete with a state of the art facility and equipment, 3D iTero scans, 5 star customer service, as well a some fun music and laughter to set a more comfortable vibe. If you are like Dr. Johnson and grew up hating the dentist, this place will change your mind!

DENTAL OPERATIONS MANAGER

We are currently seeking a full time operations manager to join our team.

Our employees are friendly, talented, and system-oriented. We prioritize the use of the latest technology including digital x-rays, charting, iTero 3D scans and laser treatments in order to provide the highest quality patient care. The practice emphasis is on collaboration versus working solo.

Our mission is to transform people’s dental experiences through 5 star customer service and advanced technology.

-->We offer a fun, fast paced, exciting work atmosphere, achievable commissions, as well as competitive pay, medical insurance, dental benefits, vacation time, sick time, and 401K benefits.

CHECK US OUT ON IG TO SEE WHAT ITS LIKE WORKING HERE!

@greatsmilesoflamesa_ca

RESPONSIBILITIES INCLUDE:

• Modeling company culture, values, standards and best operational practices based on the 5 star customer service framework; actively learning how to create an environment that promotes GSLM culture and values daily
• Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
• Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
• Execution of the GSLM Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentists
• Driving year over year revenue and profit growth
• Management of expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• How to be the catalyst in team development of the Perfect Patient Experience
• How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
• Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Gains proficiency and understands the tools and resources available with regards to people related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
• Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Report weekly to Executive Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
• By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
• Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
• Pacing and running weekly staff meetings, tracking team statistics and commissions
• Payroll preparation
• New hire onboarding and 30-60-90 day reviews
• Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes.

Experience with multi location dental offices a plus!

Pay: $30-33/ hourly benefits (medical insurance, dental benefits, 401K, vacation time, sick time, COMMISSIONS!)

Job Type: Full-time

Pay: $30.00 - $33.00 per hour

Expected hours: 38 – 42 per week

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Healthcare setting:

• Dental office

Schedule:

• Monday to Friday

Experience:

• Management: 2 years (Preferred)

Ability to Commute:

• La Mesa, CA 91942 (Required)

Ability to Relocate:

• La Mesa, CA 91942: Relocate before starting work (Required)

Work Location: In person