1 Retail Supervisor Job in Bloomington, MN
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Great Wolf Lodge- Minnesota is Hiring a Retail Supervisor Near Bloomington, MN
At Great Wolf, the Retail and Attractions Supervisor brings joy to families through involvement in daily retail and attractions operations. This leadership role is critical in executing on business requirements, supporting the retail and attractions team, and interacting with guest and pack members to enhance their experience and maximize profitability.
Essential Duties & Responsibilities
- Supervises daily retail and attractions operations including gift shops, arcade, attractions, vending, etc. to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
- Provides coaching, encouragement, and recognition to pack members regularly
- Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
- Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
- Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
- Understands and participates in scheduling of staff, execution of labor management and forecasting
- Conducts daily stand up meetings with retail and attractions pack members to prioritize the day and facilitates feedback from Pack Members
- Monitors performance of attendants, providing real time feedback and coaching
- Ensures retail outlets and attractions are organized, and properly stocked for the daily operations; ensures compliance with safety standards
- Participates in recruitment and selection of talent for retail and attractions
- Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
- Participates with Retail and Attractions leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality operation by ensuring service excellence, adequate inventory levels, and maintaining equipment by troubleshooting and/or calling for repairs
- Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
Basic Qualifications & Skills
- High School diploma or GED
- Minimum of 1 year previous experience in Retail
- Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Proficient in both written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
Desired Qualifications & Traits
- Associate's degree or higher in hospitality or related field
- Experience in a previous retail or hospitality leadership role
- Previous hotel experience, preferably in a large family resort or hotel
Physical Requirements
- Ability to lift 30lbs
- Ability to stand/sit and walk for long periods of time
- Ability to bend, stretch and twist
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- Holidays
- Weekends as needed
Ability to Relocate:
- Bloomington, MN 55425: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$30k-42k (estimate)
02/14/2024
06/22/2024
The job skills required for Retail Supervisor include Customer Service, Coaching, Leadership, Scheduling, Microsoft Office, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Retail Supervisor positions, which can be used as a reference in future career path planning. As a Retail Supervisor, it can be promoted into senior positions as a Bakery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Supervisor. You can explore the career advancement for a Retail Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a RETAIL SUPERVISOR, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a RETAIL SUPERVISOR for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on RETAIL SUPERVISOR job description and responsibilities
Retail Supervisors must train, counsel, discipline and promote employees as they see fit.
12/11/2021: Anderson, IN
As the highest-level employee present at the store, Retail Supervisors will need to assist customers on a regular basis.
01/04/2022: Bergenfield, NJ
Supervisors create and oversee their team’s workflow, or the tasks required to complete a job.
02/10/2022: Akron, OH
They are responsible for leading retail associates within the store.
02/09/2022: Ogden, UT
Responsibility for the development, performance and maintenance of the retail operations of the organisation, to produce efficient operations and delivery solutions, maximising performance and profitability against pre-agreed targets.
01/08/2022: Tucson, AZ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on RETAIL SUPERVISOR jobs
Supervisors must define goals, communicate objectives and monitor team performance.
01/20/2022: Davenport, IA
Aspiring Retail Supervisors will need to show that they want the business to succeed and demonstrate commercial awareness, and show excellent multi-tasking skills.
12/23/2021: Everett, WA
Supervisors will need to be open, friendly and approachable with great communication skills.
01/05/2022: Houston, TX
Too unfocused and the supervisor won't give effective communication.
02/27/2022: Columbus, MS
The retail store supervisor's resume should therefore capture the Communication skills, knowledge, and experience to be able to effective manage the store on a day to day basis and achieve set targets.
12/14/2021: Galveston, TX
Step 3: View the best colleges and universities for RETAIL SUPERVISOR.
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