The Greater Cleveland Regional Transit Authority (RTA) provides transportation services for 150,000-200,000 customers on a typical week day, or about 45 million rides annually, through a variety of services. In 2016, RTA provided 18.1 million vehicle-miles of service on all modes -- HealthLine, bus, Paratransit, light rail, heavy rail, and vanpools. RTA is the 2019 recipient of the prestigious American Public Transportation Association (APTA) Gold award for Bus Safety & Security Excellence. We are proud to be one of northeast Ohio’s major employers with a workforce of over 2,100 employees carrying out our mission of Connecting the Community.

We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members including health benefits (medical, dental and vision), a wellness incentive program and participation in the Ohio Public Employee Retirement System (OPERS.)

The Greater Cleveland RTA is searching for a Supervisor of Community Engagement.

Duties:

The Administration & External Affairs Cluster has grown to include Mobility Management, Travel Training, and Community Engagement. Selected candidate will be involved with mobility management to expand Travel Training and amplify mobility solutions. With this expansion, there is a need to couple those tasks with the Americans with Disabilities Act (ADA) to build a comprehensive community engagement strategy for GCRTA. The Supervisor of Community Engagement will have an external role in building awareness of programs and services offered by the GCRTA. The foundation for the role is education engagement to build public trust and brand awareness. The Supervisor of Community Engagement works with the general public to build public trust and a brand for social awareness, including designing public engagement initiatives to transform communities and mobilizing teams of volunteers to support social activities. The Supervisor of Community Engagement organizes external engagement through ADA, community-based, and citizen outreach activities by managing and scheduling stakeholder meetings and hosting workshops. Supports the implementation of a robust, comprehensive engagement program.

The preferred candidate will make and guide decisions and actions throughout the program lifecycle, from inception to evaluation. The candidate will be engaged in program planning and development while ensuring regular communication with local residents, key stakeholders, and events/activities to connect RTA to the community. The Supervisor of Community Engagement manages competing demands in the comprehensive engagement strategy. The Supervisor of Community Engagement reports to the Deputy General Manager, Administration & External Affairs and/or designee.

Minimum Requirements:

Applicants must have a Bachelor Degree in Business Administration or related field, related to training in Americans with Disabilities Act (ADA), Diversity, Equity, and Inclusion (DEI), and project management. Applicants must have work experience with ADA and the non-profit community, with the capability to build/cultivate external relationships with stakeholders. Applicant must have experience in community engagement, excellent communication (verbal and written) skills, leadership capability, nurturer of positive relationships, able to build and maintain trusts, demonstrated understanding of the needs of diverse communities, and project management skills (experience prioritizing competing demands). Supervisory experience gained through training/education or work experience is a plus.

Additional Details

Working Conditions: The working conditions described below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

Environmental Conditions: This person will work predominantly in an office-type environment.

Physical Demands: While performing the duties of this job, the employee is frequently required to walk, see, hear and speak. The employee may be required to work at a desktop computer for more than 5 hours a day. The employee is occasionally required to travel and work irregular schedules.

Mental Demands: Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.

AN EQUAL OPPORTUNITY/ADA EMPLOYER/DRUG FREE WORKPLACE