***Previous experience Hilton brands preferred***
Anticipate the needs and exceed the expectations of our owners, guests, and employees by exceeding or achieving profitability through key indicators including RevPAR and revenue. Supports revenue and cost objections by revenue generation and cost control using all applicable marketing and planning tools that maximize return to the hotel, avoiding waste of goods from payroll costs to utilities, aims to meet or exceed Gross Operating Profit Budget. Exceeds or achieves guest service goals through key indicators including service scores and overall ranking while providing the employees with a positive work environment through leadership skills and motivation to maximize employee productivity and satisfaction. Achieves business objectives by communicating the hotel’s brand mission and culture. Increases visibility of hotel by actively participating in the community. Monitors industry trends and recommends appropriate actions to be taken. Maintains a safe and secure environment for all. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Performs all duties and responsibilities in a timely and efficient manner in accordance with established policies and procedures to achieve overall objectives of this position. Maintains a favorable working relationship with other company employees to foster and promote a cooperative and harmonious working climate.

Responsibilities: -Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates. Assist the General Manager in overseeing daily operations. Manage and lead a team of employees, providing guidance and support - Ensure exceptional customer service and satisfaction. Collaborate with the General Manager to develop and implement strategies for business growth

• Makes sure front desk staff, executive housekeeper, housekeepers, maintenance person, & van drivers are all performing as specified in detail on their job description
• Maintains a positive attitude during interactions with guests, vendors, and employees.
• Deals with employees and guests in a fair and consistent manner
• Covers other areas of the hotel as needed
• Ensure that guest call back program is in place and repeated
• Responds promptly to any guests’ inquiries or complaints (if reasonable) by either doing it himself or herself or delegating an employee to help
• Arrives to work on time; gives advance notice when absence is anticipated

Job Requirements

• Previous hotel leadership experience required
• Previous Marriott & Hilton Hotels experience preferred
• Knowledge of and ability to apply basic equal employment opportunity laws
• College Degree or appropriate experience level in hotel operations
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization
• Knowledge of the general operations of each department within the hotel and how they work together to achieve business objectives and meet guest expectations
• Ability to apply basic principles and techniques of supervision
• Knowledge of principles and techniques of supervision
• Ability to plan and organize the activities of others
• Ability to get ideas accepted and to guide a group or individual to accomplish a task
• Ability to modify leadership style and management approach to reach goal
• Ability to express ideas clearly using effective word choice, grammar, & tone both in written and oral communications
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Hotel management: 3 years (Required)
• Hospitality: 2 years (Preferred)

Work Location: In person