What we're looking for in a Branch Associate II:

• Someone who demonstrates peer leadership skills and thrives in a collaborative team environment.
• Commitment to delivering top-tier customer service and building strong relationships with members.
• Excellent communication skills and active listening abilities to understand and meet member needs effectively.

What's in it for you as a Branch Associate II:

• Training and ongoing coaching to learn and develop highly desired skills. 
• A place where you can help members and teammates in meaningful ways. 
• Full Benefits Package, Sundays off, 10 paid holidays, 401k, a job that looks great on a resume! 
• All the coffee your heart desires and halfway decent potlucks.

The Basics of a Branch Associate II:

• Weekly schedules will be set between the hours of Monday thru Friday 8:30 am to 5:15 pm.
• Rotating Saturdays at our Austin-Lamar branch from 8:30 am to 1:30 pm.

What you'll do as a  Branch Associate II:

• Assist in training new team members, provide overrides as needed, vault management as needed, handle complex member issues, and participate in business development events.
• Create a Top-Tier experience for members in branch, drive thru and over the phone.
• Educate and engage new members on financial products and services using a needs-based approach.
• Open new accounts and products including savings, checking, debit cards, money market, CDs, IRAs, HSAs, for both consumer and business members.
• Process all routine member transactions including payments, deposits, withdrawals, transfers, cash advances, stop payments, money orders, check orders, stamps, cashier’s checks, gift cards, safe deposit box access, savings bonds.
• Handle member account maintenance including debit card maintenance, address changes, adding joint members, closing accounts, etc.
• Problem solve member issues through various communication channels including in-branch, phone, email, etc.
• Participate in volunteer events.
• Process opening and end-of-day procedures for branch.
• Listen to cues from members for additional product needs & make referrals to product experts (Financial Consultants and Loan Officers).
• Assist in maintaining a Top-Tier branch appearance.
• Adhere to established security protocols to ensure a safe environment is maintained.

Must Haves as a Branch Associate II:

• Building Relationships, Verbal Communication, Attention to Detail, Cash Handling, Tech Literacy.
• 1 year experience in a Member Services or equivalent role.
• HS Diploma/GED

Nice to Haves as a Branch Associate II:

• Bilingual in Spanish and English

All your information will be kept confidential according to EEO guidelines.