Job Summary:
The Business Assistant plays a crucial role in ensuring the smooth operation of a dental office by managing administrative tasks, coordinating patient appointments, handling financial transactions, and providing excellent customer service. This position requires a combination of organizational skills, attention to detail, interpersonal communication, and proficiency in office software and dental practice management systems. This is an entry level position.

Responsibilities:

Patient Scheduling:

• Manage appointment scheduling, rescheduling, and cancellations efficiently.
• Coordinate appointments to optimize the dentist's schedule and minimize downtime.
• Remind patients of upcoming appointments through phone calls, emails, or text messages.

Front Desk Operations:

• Greet patients warmly upon arrival and ensure a pleasant experience.
• Answer phone calls, respond to inquiries, and address patient concerns promptly and professionally.
• Maintain a tidy and organized front desk area, including managing patient files and records.

Administrative Support:

• Assist with administrative tasks such as filing, data entry, and managing office supplies.
• Coordinate with dental assistants, hygienists, and other staff members to ensure seamless workflow.
• Maintain confidentiality of patient information and adhere to HIPAA regulations.

Patient Communication and Education:

• Communicate treatment plans, procedures, and financial obligations to patients in a clear and understandable manner.
• Educate patients on oral hygiene practices, appointment reminders, and post-treatment care instructions.
• Follow up with patients to gather feedback and address any concerns or issues they may have.

Software Proficiency:

• Utilize dental practice management software for scheduling, billing, and patient record management.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for administrative tasks.

Requirements:

• High school diploma or equivalent; additional education or certification in office administration or healthcare administration is a plus.
• Previous dental experience preferred, but not required.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills, with the ability to interact effectively with patients and staff.
• Proficiency in computer skills, including ) and Microsoft Office Suite.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
• Professional demeanor and customer service orientation.

Schedule:

• Full Time, 35-40 hours per week
• Rotating Saturday & Sunday's
• Weekdays flexible

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person