14 Field Engineer Jobs in Grand Rapids, MI
Green Key Resources is Hiring a Field Engineer Near Grand Rapids, MI
- Arrive on time for work and effectively manage daily schedule.
- Maintain a professional appearance and demeanor while interacting with customers, representing the company in a positive light.
- Install, repair, and maintain cash automation and ATM/ITM equipment, including hardware and software upgrades, and perform preventative maintenance.
- Travel to customer locations for repairs as needed.
- Diagnose and troubleshoot equipment issues, recommending and explaining additional repairs to customers when appropriate.
- Load and configure ATM/ITM software, promptly addressing and resolving any issues encountered during the process.
- Assist in monitoring and tracking software packages for ATM/ITM machines, ensuring timely and accurate updates.
- Liaise with vendors for support on software-related issues, collaborating effectively to achieve timely resolutions.
- Troubleshoot network issues, coordinating with multiple vendors when necessary, and building a strong case to secure their support and assistance.
- Use technical knowledge to perform repairs according to schedule.
- Document all calls, notes, and time logs in Leverage (CRM).
- Communicate professionally with customers, vendors, and dispatch, via phone and email, maintaining a professional appearance and demeanor at all times.
- Maintain a clean, safe, and organized vehicle and service area.
- Send end-of-day reports to management, including open issues and assistance needed.
- Ensure all paperwork is in order, including module return program documentation.
- Return modules and parts to vendors or the office promptly.
- Scoping and executing project-based work for clients (e.g., ATM/ITM software upgrades).
- Validating procedures and recommended equipment configurations (e.g., ATM software patch levels, relevant manufacturer service bulletins, etc.).
- Updating shared content for other technicians (Smartsheet and Syncplicity).
- Providing escalation support for technicians encountering on-site issues with clients.
- Leading by example through professional customer interactions and adhering to company procedures.
- Train, mentor, and support junior technicians in their professional development, sharing knowledge and best practices to ensure a high-quality service.
- Perform other related duties as assigned.
- Full-time availability.
- Valid driver's license.
- Effective communication through Microsoft Outlook and other company platforms.
- Maintain hardware and software competencies after product training.
- Work independently and meet customer deadlines.
- Read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; speak effectively before customers or employees.
- Solve problems involving several variables in different situations.
- Apply common sense understanding to carry out written, oral, or diagram instructions.
- Communicate effectively with customers.
- Three years of related experience as a Field Service Technician, or equivalent combination of education and experience.
- NCR Certification is a plus.
- Basic network troubleshooting knowledge involving TCP and UDP ports, including identifying and resolving firewall issues, misroutes, and improper NAT configurations.
- Familiarity with SSL handshakes, and the creation, use, and troubleshooting of SSL certificates is a plus.
- Familiarity with packet capture and analysis is a plus.
- High School diploma or general education degree (GED).
- Associate's degree or higher preferred.
- Two to four years of related experience and/or training, or equivalent combination of education and experience.
- Networking certifications or experience, such as CompTIA Network or Cisco CCNA, are a plus but not required.
- Cash Automation industry experience/certifications with vendors such as Glory, NCR, etc. are a plus but not required.
Job Summary
Full Time
Ambulatory Healthcare Services
$75k-91k (estimate)
06/20/2024
08/06/2024
greenkeyllc.com
POTOMAC, MD
500 - 1,000
2004
CHELSEA MURPHY
<$5M
Ambulatory Healthcare Services
Related Companies
The job skills required for Field Engineer include Field Service, Troubleshooting, Networking, Communicates Effectively, Effective Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Engineer positions, which can be used as a reference in future career path planning. As a Field Engineer, it can be promoted into senior positions as a Field Service Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Engineer. You can explore the career advancement for a Field Engineer below and select your interested title to get hiring information.
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