Job Description:

Support the Healthcare facility activities in the marketing, pre-admission, admission, discharge, and follow-up processes to ensure appropriate census/mix.

Duties include:

• Work cooperatively with the Marketing department in the promotion of referrals and responses to inquiries regarding Greencroft’s health care programs.
• Develop and maintain relationships to advice referral sources of bed availability and new product and services.
• Make calls to outside the community to medical, insurance, legal, and financial professionals, and senior organizations, appropriate special interest groups, hospital discharge planners, and other community contacts.
• Respond to inquiries and conduct prospect interviews and tours with residents and/or their families in a timely, professional manner with appropriate follow-up.
• Maintain current database of existing and potential referral sources.
• Manage the admission process by maintaining updated bed availability and community services information at all times.
• Work with medical, nursing, and marketing team to ensure appropriate resident placement.
• Effectively manage occupancy levels and census/premium mix enhancement.
• Oversee the Healthcare admissions process, collecting information, and ensuring completion of necessary paperwork, assessments and notifications.
• Obtain admission authorization in collaboration with clinical team and establish appropriate placement for the resident, based upon payer source and medical needs.
• Communicate pertinent information to the resident/family and to the extended Healthcare leadership team.
• Frequent and ongoing contacts with hospital discharge planners and referring case managers via phone and online services regarding Greencroft bed availability and their patient’s potential care needs.
• Regular contact with Greencroft’s Resident Service Coordinators to maintain good relations and communication and help in determining needs of campus residents.
• Wait list management and follow up activities, including phone calls, filing of applications and maintaining an active immediate needs list.
• Facilitate Admissions Team communications and act upon their recommendations.
• Provide appropriate follow up with new residents and their families within the first week of admission.
• Develop data tracking mechanism and report conversion ratios.
• Assure pre-admission screening process, is completed for each resident to meet PASRR level 2 and LDC requirements. Assist staff in completing PASRR assessments online and maintain current PASRR census.
• Identify possible technology solutions/efficiencies related to the admission processes.
• Work with insurance companies to obtain benefits and pre-certification for residents.
• Provide basic information to residents and families regarding Medicare and Medicaid. Assist families as needed with online Medicaid application process.

Job Requirements/Qualifications:

• Bachelor's Degree preferred.
• Previous experience Long Term Admissions required
• Familiarity with Long Term Care issues & knowledge of Medicare/Medicaid procedures required.

Schedule:

• Monday thru Friday; 8:00 AM - 4:30PM
• Some weekends or later hours

Benefits:

• ReadyPay Today
• Medical/Dental/Vision
• Voluntary Life
• 403(b) with employer match
• PTO program
• Additional Benefits available

Contact HR with questions, 574-537-4209