Overview

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
• You will grow your skills and experience in an environment that encourages growth and development

Responsibilities

Job Purpose:

Provide extraordinary, personalized guest experiences that build genuine relationships through loyalty to our guests, our team, and our community. Lead by example to develop a team. All actions are based on the principles of trust, integrity, mutual respect and teamwork, and passion for the hospitality industry.

What You’ll Be Doing

• Lead, coach, and grow a team
• Build positive relationship with guests
• Find new ways to create exemplary guest experiences
• Implement operating procedures and standards
• Setting and working towards goals to benefit the company and the team
• Organizing your schedule and resources
• Able to move between tasks and roles with ease
• Able to balance an have knowledge of all units of the Front Office team
• Supervise daily shift processes ensuring all team members adhere to standard operating procedures
• Review billing, processes, and resolve billing discrepancies and disputes
• Take initiative and staying curious to create new efficiencies for the team
• Increases team’s effectiveness by assisting in training, coaching, and counseling staff in a talent based organization; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities.
• Build a high value company image by inspiring employees to embrace a high value added mindset
• Sustains WORLD CLASS service quality and Wow guest experience by establishing high service quality standards through the team; observing associate/ guest interactions daily; continuously pushing for more objective measures of customer engagement. Monitoring customer feedback
• Perform other duties as assigned, requested or deemed necessary by management

Qualifications

What You Need for this Position

• 2 years of experience in a high volume guest service role
• Experience with Opera perferred but not required
• Able to work weekends and Holidays; schedule based off of hotel needs
• Passionate and motivated about people and the industry
• Driven by purpose, mission, values, and has sense of integrity
• Able to work closely with staff through strong communication and verbal skills
• Strong computer skills, phones etiquettes, reading comprehension, and radio communication
• Positivity and flexibility in an ever changing environment
• Able to coach and be coached, passionate about growth for themselves and others
• Highly motivated
• Goal oriented
• Organized, able to multitask and balance many projects at once
• Must be able to provide clean DMV driving record for consideration
• Able to problem solve on the spot and make prompt but thoughtful decisions
• Able to stand for long periods of time, up to 10 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks

What’s in it for You

• 401K with 100% match up to 3% and 50% match between 4% - 6% contribution (Full-time)
• Medical/Dental/Vision/Disability/Life Insurance (Full-time)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% Discount on GHG outlets
• Shift meal provided per day
• Discounted hotel rates at Radisson Hotel Group branded properties worldwide