Description

GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.

GreenMark offers the following benefits:

• Excellent health benefit package begins 1^st day
• Paid Holidays
• Paid Time Off
• 401k with company match
• Tool discounts
• Company provided uniforms
• First shift work schedule
• Career stability
• Overtime available
• Team bonuses
• Company paid training

Training and Growth:

GreenMark prides itself on exceeding John Deere’s yearly training goals. Our teams are provided with top-notch training and are the best in the industry. Training is conducted either online, in person or at a John Deere training facility. If you want to be one of the industry’s best, it’s time to come to a company that wants you to be the best!

Wage: $45,000 - $60,000/year salary range 

Purpose: 

Works with other ISS Level 1 on helpdesk tickets. Works with all computer systems, printers, and other company provided devices and their users. Oversees and assures up-to-date, effective server and network hardware properties and recommendations for IT training in current and future systems/infrastructure.

Responsibilities:

• 1st level of help desk ticket escalation on tickets on systems other than Cisco call manager
• Works with IT Manager on gaps in help desk coverage during business hours
• Works with IT Manager on training recommendations and scheduling
• Maintains knowledge of current technology and stay abreast of new technological advancements to provide cost effective solutions for the company
• Maintains administration of all domain user IDs and passwords, grants clearance to systems and applications as appropriate
• Safeguards dealership technology systems through items such as acceptable use, password, and network access policies
• Works with service provider to maintain and periodically test all backup systems.
• Provides IT support to employees in all locations by prioritizing, troubleshooting, and resolving problems quickly
• Escalates technology installation and support issues to appropriate dealership, partner, and vendor personnel as appropriate.

Qualifications

Experience, Education, Skills and Knowledge:

• 5 years’ experience in information technology
• Strong communication skills with ability to train others on technology solutions
• Experience with Windows 10 and Microsoft 365 administration.
• Detail oriented with ability to document and manage equipment asset databases
• Must be physically able to perform minor lifting of equipment, climbing or crawling to install equipment and run cables and occasionally long periods of time sitting at a workstation
• Must be willing to travel to company locations
• Able to cover off hours and rotation of Saturdays during spring and fall seasons.
• Knowledge of Meraki networking products a plus
• Degree in Information Technology or equivalent experience recommended

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